Time to Listen
The book is available through your choice of sources:
Paperback:
- Local bookstores – visit yours to place an order (US, UK, EU, and Australia)
- Amazon (US and many countries)
- Brazilian Portuguese, translated by my friend Amyris Fernandez: available in both Brazil and Portugal or from these providers:
eBook:
- Kobo
- Kindle
- Apple Books
- Barnes & Noble
- Tolino
- Vivlio
- Brazilian Portuguese, translated by my friend Amyris Fernandez: available in both Brazil and Portugal
The paperback is print-on-demand. Indi is setting up international access, so that local bookstores in countries like India ought to be able to place an order for a print-on-demand paperback. (It might take some testing out. Links coming soon.)
Reviews & Feedback
Independent Review: By Donald Farmer
“I’ve just bought the Kindle version of “Time to Listen” and can’t believe how much value I can get from it. It’s like a treasure I found. It is changing me.” David Szabo
– Jaime Levy, Author of UX Strategy
– Maria Giudice, Leadership Coach, Co-author “Rise of the DEO”
If you’d like to get the images from the book to use as educational materials, please get in touch.
How Giving People Space to Speak Drives Invention and Inclusion
How Giving People Space to Speak Drives Invention and Inclusion
Product design strategy often seeks to change a person’s buying decisions or to manipulate a person’s behavior. Such a product-focused mindset has driven our organizations into a corner. Even when product design teams want to benefit a person, they discover how they’ve harmed them instead by not recognizing their thinking and approaches.
Luckily, organizations don’t actually function by a set of rigid laws; business, education, government, and science are all based around people.
Deep listening lets your team understand what it couldn’t recognize before. The patterns and knowledge that result from deep listening are used to support someone in accomplishing their purpose in a way that matches their way of thinking better.
In this book, world-class researcher Indi Young teaches you how to conduct listening sessions to help your organization move away from a product-focused strategy toward a purpose-focused strategy.
Page by page, Indi explains clearly:
- How deep listening is different from interviewing—and from regular conversation
- How to re-center a person’s purpose, instead of an organization’s solutions
- Techniques for helping the person unfold their interior cognition
- How to create a safe space for a listening session
- Building assumption-wary knowledge from perspectives that are not your own, nor your team’s
Read this book to begin expanding your organization’s support for more and different perspectives—leading to better strategies, more inclusive products, and a broader human experience you could find no other way.
Listening deeply changes everything.
Table of Contents
- Preface – That Word “Listen”
- Chapter 1 – What’s Wrong with Average
- Chapter 2 – Listening to Build Knowledge
- Chapter 3 – Assumption-wary Knowledge
- Chapter 4 – Setting the Purpose
- Chapter 5 – Recruiting for Listening Sessions
- Chapter 6 – Inside the Listening Session
- Chapter 7 – Ensuring a Safe Space
- Chapter 8 – Handling Complexity Well
- Chapter 9 – Next: Data Synthesis and Thinking Styles
Testimonials
A free, downloadable PDF of the first chapter of Time to Listen is coming soon! For now, here is part of that chapter. Enjoy!
Thank You to My Production Team
Thank you to my production team who are brilliant, warm, empowered to really change the book, and most of all, not rushed. They made it possible to write in a more inclusive manner, with a global audience in mind, as well as with accessibility foremost. The digital format works so well for screen-readers that even the examples in tables read out well.
Thank you most of all to Tanith Lovetree who designed the entire layout!
Anna Iurchenko – visual explanations
Zulaikha Rahman – foreword
Nathan Boole – editing & suggestions
Cecilia Gonzalez – marketing & social media
Alex Hughes – chapter one guidance & editing
Yousef Kazerooni – imprint design for Indi Young Books
Kunyi Mangalam, Bibiana Nunes, Andrea Villa, Cecilia Gonzalez – gently redirecting my thinking
Pam Mayer – sub-title
Stephanie Noble – series title
Svetlana Kouznetkova, Jane Hellendag, Charissa Ramirez – how to approach that word “listen”
Steve Grieshaber – color-testing the cover
Anja Maerz, Augusto Bianchi, Bibiana Nunes, Cecilia Gonzalez, Francesca Barrientos, Gerry Wunsch, Jess Sand, Natalia Harzu, Pei Ling Chin, Yousef Kazerooni – reviewing chapters