Practical Empathy: For Collaboration and Creativity in Your Work
Available for $39 as a print+digital package, or for $22 in digital-only format, from Rosenfeld Media (20% discount: INDIRM). Available on Amazon. Also available in audio format on Audible.
excerpts
Chapter 1: released by Rosenfeld Media
Chapter 2: published in UX Matters
Chapter 4: published in A List Apart
Chapter 8: published in UX Magazine
illustrations
The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.
reviews
- Amazon reviews
- Jane Sheppard, Using Practical Empathy to Improve Product Design and Collaboration, Udacity, August 17, 2016
- Get creative with this inspiring new book, Creative Bloq, January 14, 2015
Mental Models: Aligning Design Strategy with Human Behavior
Available for $22 in digital-only format, from Rosenfeld Media. Incredibly high-priced used copies available on Amazon.
Note: This book uses the word “task,” abandoned after publication because of its many shades of meaning. Practical Empathy describes the same process using updated vocabulary.
excerpts
Chapter 7: released by Rosenfeld Media
illustrations
The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.
reviews
- Amazon reviews
- Reena Jana, Tool: Mental Models, Business Week, November 26, 2006
translations
This book is available in:
