books

cover of the book with a figure stepping into the sea of someone's mind
Practical Empathy: For Collaboration and Creativity in Your Work
Available for $39 as a print+digital package, or for $22 in digital-only format, from Rosenfeld Media (20% discount: INDIRM). Available on Amazon. Also available in audio format on Audible.

excerpts

Chapter 1: released by Rosenfeld Media
Chapter 2: published in UX Matters
Chapter 4: published in A List Apart
Chapter 8: published in UX Magazine

sketch notes

Students in the California College of Arts user experience program were assigned Chapter 4, about listening sessions. Here are a few of their sketch notes, for illumination.

No prep; yes practice” by Melissa Kim

Harness your emotional empathy” by Jennifer Kim

Don’t be fake; react” by Hurtado Andres

illustrations

The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.

reviews
mental-models-cover with aligned and non-aligned vertical lines
Mental Models: Aligning Design Strategy with Human Behavior
Available for $22 in digital-only format, from Rosenfeld Media. Incredibly high-priced used copies available on Amazon.

Note: This book uses the word “task,” abandoned after publication because of its many shades of meaning. Practical Empathy describes the same process using updated vocabulary.

excerpts

Chapter 7: released by Rosenfeld Media

illustrations

The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.

reviews
translations

This book is available in: