Keynotes & Podcasts
Keynotes & Presentations: Help your org understand ideas & examples from this method
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30-Apr-26 Rosenfeld Media Panel
Rosenfeld Media Authors Panel, San Francisco
On 30-April-2026 Rosenfeld Media did a little authors panel and book giveaway. Design Map hosted us and the audience in San Francisco. Authors present:...
27-Sep-24 SwissICT Presentation
UX Talk: Listening Deeply
Listening deeply is a powerful skill. How do we cut through the noise in our heads to truly understand our customers' needs? Indi Young shows how we can...
20-Sep-24 UXCon Vienna Presentation
Thinking styles: Mend hidden cracks in your market
Thinking styles are not like horoscopes, which apply to every aspect of a person's life. Instead thinking styles describe a person's core approach to a...
20-Jun-24 UX Days Paris Presentation
Designing a Human Rhythm in a culture of infinite growth and productivity
We are witnessing a time of great upheaval. Geopolitics. Digital. Economical. Social. Everything is changing rapidly around us. At times this can seem scary....
21-May-24 BAInstanbul Conference Presentation
Listening Deeply: Supporting a Variety of Thinking Styles
This session promises to explore how organizations can go beyond incremental improvements to craft a strategic vision that significantly enhances user...
Podcasts & Meetups: Dive into mindsets & tips from recent guest appearances
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9-Jun-26 UXFika
Episode #38: Indi Young on Skylines, Thinking Styles, and Deep Listening
In this episode of the UX Fika podcast, I sit down with Indi Young, solution strategist, author, teacher, and creator of a method that lets teams clarify,...
27-Apr-26 The Business of Meaning
Indi Young on Listening & Cognition
In the early days, people thought that the good data — quant — was at of the spectrum, and the iffy, guessy data - qual - was at the other end. No, they're...
7-Apr-26 Ergomania
Beyond Mental Models: Indi Young on Thinking Styles and Deep User Understanding
"Validation isn't scientific; curiosity is." – Indi Young ... We had the privilege of interviewing UX pioneer Indi Young to discuss how her foundational work...
6-Aug-25 Forbes Business Podcast with Clint
Deep Listening and Human Cognition: A Conversation with Indi Young (Part Two)
In part two, Clint and Indi shift focus to empathy and how to better understand the full human experience behind every team member, customer, or stakeholder....
30-Jul-25 Forbes Business Podcast with Clint
Deep Listening and Human Cognition: A Conversation with Indi Young (Part One)
In this episode Clint and Indi discuss how leaders and teams can better understand the people they serve. Indi explains the difference between listening for...
24-Jun-25 The Design Psychologist
How to Decode Conversation: A Paradigm Shift in Qualitative Insight and Human Understanding
If you've ever felt like your user interviews only skim the surface—or if you've relied too heavily on personas—you might be missing the most powerful...