Training
Confidence to support human diversity
- Combine your preferred way to learn …
- … with the price level for your context
- Join a global group of people:
- Experts & beginners
- Researchers & Designers
- Content Writers
- Product leaders
- Developers
- Entrepreneurs
Self-Paced Courses
Listening Deeply (foundation course)
New course videos complement the book. Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.
Mental Model Skylines Part 1: Qualitative Data Synthesis (Concepts & Summaries)
Powerful new course videos & materials. Bias spreads into your “insights” when you skip analysis of transcripts. Preserve the perspective of what people convey through two-step data synthesis. It’s clear, simple, and even has comics. Everyone can do it!
Mental Model Skylines Part 2: Qualitative Data Synthesis (Cultivate Emergent Patterns)
Unparalleled course reveals unbiased patterns. Typical affinity groups are based on nouns, sequence, observations, or research attributes. You can create a more representative understanding using people’s focus of mental attention. Your org will see clearer opportunities as a result. By the end of this course you will have an example mental model skyline.
Finding Thinking Styles (update is underway!)
(archive version) Thinking styles are the archetypes behind all characters you use in scenarios or journey maps. Thinking styles are deeply researched; characters are imagined. Thinking Styles vary by people’s purpose, like various mindset hats people wear.
New version of Thinking Styles will be available mid-2025.
Framing Your Study (capstone course)
(archive version) Once you have taken the earlier courses in this series, you will know enough to start a study of your own. This course will help you make careful choices. It starts with figuring out what knowledge your organization needs, the purpose your users have, and the framework for a study. In the end you will have a plan for recruiting, listening, and adjusting.
New version of Framing Your Study will be available in 2026.
Using Mental Model Skylines & Thinking Styles
(archive version) A Mental Model Skyline is a tool for design strategy, innovation, and measuring outcomes for people. Thinking styles help you see exactly where to grow your market. Together they help you look at your solutions through the perspective of people you might support. See many uses and examples in this course.
New version of this course will be available in 2026.
Practice With Indi
Next Practice Group: Thinking Styles (after Indi finishes updating the course)
- Pairs with one Course at a time
- Four 2-hour meetings, plus a kickoff
- Group A or B; covers most time zones
- The path to certification from Indi
Team Discounts
Learning together boosts skill retention. And it saves money!
- Organizations get 10%-25% off regular price
- A team is 3+ people from the same organization
- Discount depends on the number of people
Get 6 More Months
Want to revisit ideas? Or check out powerful updates in the Self-Paced courses?
- You must have purchased the course once
- The tiny fee helps cover our admin cost
- Yes, we check if you took the course
Got a research project starting? Want specific answers? Schedule a Project Call.
Workshops
Short introduction workshops … remote via Zoom (in-person available in the San Francisco Bay Area)
Empathy Among Teams – 2.5hrs
How to embrace the gradual growth of work relationships, and how to recognize why you are having friction in certain ongoing interactions.
Introduction to Data Science That Listens – 8hrs
Shift your org’s approach, from below. Using tools designed for product, service, employee, and civic creation, you can:
- Conduct gap analysis yearly
- Track harm metrics by feature
- Support different thinking styles
- Resist your assumptions
- Understand knowledge-building
The workshop answers questions about why, when, and what’s involved. Includes a group exercise and discussion. In-person, only in San Francisco Bay Area. (And Seattle.)
Give Your Team a Taste – 2.5hrs online
The solid approach to learning is to sign your team up for the courses. Failing that, give your team 2.5 hours of one of these topics:
- Listening Deeply (course: 11 hours)
- Thinking Styles (course: 9 hours)
- Framing Your Study (course: 9 hours)
Give your team a tiny taste of:
- Why this approach, what it’s for, when to use it
- Introduction to what’s involved
- A group exercise
- Discussion, answers for your context
Get a discount on the course for any person on your team who attended this workshop.
Certification
You will qualify for Certification in Data Science That Listens (also called Problem Space Research) if you fulfill both of the following requirements.
- You complete all 6 Self-paced Courses (60-70 hours of short videos plus quizzes & exercises)
- You actively participate during the Practice Group meetings. (Each Practice Group series has four meetings. There is one Practice Group series for each of the Self-paced Courses.)
This is how Indi has a chance to assess your level of understanding. A Practice Group for a different course is offered every few months.
Temporary: During 2023, 2024, 2025 Indi offers about three Practice Groups per year, so getting Certification takes more than a year. She is in the midst of upgrading everything. If you need to get through all 6 courses and be certified within a year, you can schedule a Certification Call with Indi for each course that did not appear as a Practice Group that year.
Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing profile. There is also a printable PDF certificate available.
Note: Your attendance might be subject to real life schedule disruptions, so there’s some flexibility built in.
Testimonials
I have really learned so much from Indi’s courses. While I knew I would gain knowledge that would help me understand my clients and their true needs, I had no idea how much her process has helped me in life (especially the listening course).
— Cindy Lowrey, 1-Feb-2020
I absolutely loved the course and especially live sessions. It is a life changing experience. I’m going to recommend people who work for me take your class and working sessions. I believe this would contribute to their professional development and shape their view of the world in profound ways.
— Alla Seleznova, 9-May-2024
What started for me as a way to extend my research tools turned out to be a total life-turning experience that helped me both be a better researcher and a better person who understands humans around me more profoundly.
— Maria Mishchenko, 1-Jul-2020
Inclusive and accessible: The courses are designed so that a huge variety of profiles and situations can have access, trying to avoid bias. It is designed for different types of learning, poor vision or ear impairment, non-native English speakers, variable economic contexts and different time zones.
How?
• …— AnaMaría PardoPachón, 15-Jan-2025
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I’ve taken short online courses from renowned brands or international universities, but Indi’s course series has been the single most useful series I’ve ever taken, never mind if it didn’t have some sort of global accreditation. She takes a lot of time, energy and effort to make it useful, practical…
— PL, 5-Apr-2021
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