design strategy & inclusivity

Courses List

Learn to map your problem space

In this series of 6 courses Indi will show you how to do better research to guide the direction of your product with less unconscious bias & greater clarity of opportunities. The courses cover Indi’s complete method of listening sessions, mental model diagrams, thinking styles, and opportunity maps, and can lead to a Certificate of Problem Space Research.

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Courses

The course numbers below refer to an ideal order, but feel free to pick just the courses you’re interested in. For places to start, see Learning paths for different roles.

1. Listening Deeply

Next date: date coming soon

Listening deeply is a powerful skill. Most people don’t realize they are listening at the surface, so the experience doesn’t seem to shift anything. This course teaches depth.

Learn more & sign up

2. Concepts & Summaries (analysis part one)

Next date: 10-Feb-21

Research teams tend to hurry through data analysis, which bends the insights toward their own perspective. In this course you will learn bias-free analysis of transcripts.

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3. Cultivating Patterns (analysis part two)

Next date: 24-Mar-21

Typical affinity grouping involves sticky notes and intuitive understanding of how concepts fit together. Bias creeps in. This course covers a more accurate method.

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4. Thinking Styles

Next date: 5-May-21

Thinking styles are deeply researched, demographics-free mindsets. They are much more reliable and flexible than demographic & psychographic descriptions of sets of people.

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5. Mental Model Diagrams as Opportunity Maps

Next date: 16-Jun-21

Opportunity maps are tools for design strategy & inclusivity. They force you to look at your solutions through the perspective of people trying to accomplish their own purposes.

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6. Framing Your Study

Next date: 11-Aug-21

A research study requires careful choices. This course will help you decide what knowledge your organization needs, the purpose your users have, and the framework for a study.

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Learning paths for different roles

The best place to start is with the first class listed for you role. But you could start with #5 or #6.

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SIGN UP

Don’t want to wait?

If you’re in a hurry, and the course that you want is a few months off, you can get a ticket for the archived raw footage from the last time the course was taught. Learn more

How does it work?

Duration

4 classes of 2 hours each. The live version of a course takes about four weeks to complete.

Time Zones

Live courses are taught Wed 10:30am or Friday 5:30pm San Francisco time. here are two helpful tools: 1. Time zone converter 2. Explore your time zone

Homework Review

Students who enroll for the live version of the courses will have Indi review their homework.

Pricing

Several pricing tiers aim to support different budgets and currency rates.

Enrollment options

3 enrollment options give you the choice as to how to complete the course.

The homework tasks were extremely helpful, and honestly I did not expect an online course to be this productive and skill-boosting.
– Maria Mishchenko - Jul-2020
This analysis method is very comprehensive and quite rigorous. It's a great foundation for research practice.
– Dana Lynn - Feb-2020
I am grateful to Indi for offering her training at a price reachable for people who don't have US dollar salaries.
– Raul Loureiro - Jul-2020
Indi's classes have been an inspiration and helped me both be a better researcher and a better person who understands humans around me more profoundly.
– Maria Mishchenko - Jul-2020
I have really learned so much from Indi's courses.
– Cindy Lowrey - Feb-2020
Unlike workshops that give only an introduction to a topic & theoretical examples, Indi's series makes you feel confident you are getting a deep level of training applicable in a professional setting.
– Steve - Apr-2018
I highly recommend Indi Young's Advanced Training Series for current or future UX researchers.
– Steve - Apr-2018
What started for me as a way to extend my research tools turned out to be a total life-turning experience.
– Maria Mishchenko - Jul-2020
While I knew I would gain knowledge that would help me understand my clients and their true needs, I had no idea how much her process has helped me in life (especially the listening course).
– Cindy Lowrey - Feb-2020
I really enjoyed the dynamics of the classes and the way you bring together people from some many countries who learn together as a knowledge-hungry team.
– Maria Mishchenko - Jul-2020

Certificate of Problem Space Research

You will qualify for a Certificate of Problem Space Research by Indi Young if you fulfill all three of the following requirements. The certificate shows up as a link on your LinkedIn profile and is also available in printable format.

Requirements
  1. You attend the live-access sessions where Indi has a chance to assess your level of understanding, and that level is solid.
  2. You complete all homework assignments and relate your experience during class.
  3. You complete all six courses (in any order).
  4. *Bonus: You complete a study and Indi gets to review your work.

How can I help you?

Tell me about your problem, and I will get in touch as soon as I can.