Training
Confidence to support human diversity
- Combine your preferred way to learn …
- … with the price level for your context
- Join a global group of people:
- Experts & beginners
- Researchers & Designers
- Content Writers
- Product leaders
- Developers
- Entrepreneurs
Self-Paced Courses
Listening Deeply (foundation course)
New course videos complement the book. Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.
Making Mental Model Skylines Part 1 (Qual Data Synthesis: Concepts & Summaries)
Powerful new course videos & materials. Bias spreads into your “insights” when you skip analysis of transcripts. Preserve the perspective of what people convey through two-step data synthesis. It’s clear, simple, and even has comics. Everyone can do it!
Making Mental Model Skylines Part 2 (Qual Data Synthesis: Cultivate Emergent Patterns)
Unparalleled course reveals unbiased patterns. Typical affinity groups are based on nouns, sequence, observations, or research attributes. You can create a more representative understanding using people’s focus of mental attention. Your org will see clearer opportunities as a result. By the end of this course you will have an example mental model skyline.
Finding Thinking Styles (brand new course is under construction!)
Thinking styles are the archetypes behind all characters you use in scenarios or journey maps. Thinking styles are deeply researched; characters are imagined. Thinking Styles vary by people’s purpose, like various mindset hats people wear.
New version of Thinking Styles will be available Feb-2026. The first Practice Group will start (hopefully) in Mar-2026.
Framing Your Study (capstone course)
(archive version) Once you have taken the earlier courses in this series, you will know enough to start a study of your own. This course will help you make careful choices. It starts with figuring out what knowledge your organization needs, the purpose your users have, and the framework for a study. In the end you will have a plan for recruiting, listening, and adjusting.
New version of Framing Your Study will be available in late 2026.
Using Mental Model Skylines & Thinking Styles
(archive version) A Mental Model Skyline is a tool for design strategy, innovation, and measuring outcomes for people. Thinking styles help you see exactly where to grow your market. Together they help you look at your solutions through the perspective of people you might support. See many uses and examples in this course.
New version of this course will be available in 2026.
Practice With Indi
Next Practice Group: Thinking Styles (1st quarter 2026)
- Pairs with one Course at a time
- Four 2-hour meetings, plus a kickoff
- Group A or B; covers most time zones
- The path to certification from Indi
Team Training
Learning together boosts skill retention. and it saves money!
- Option 1: Private Practice Group with Indi. Gather your team once a week for five weeks of guided practice, interspersed with Self-paced Course lessons.
- Option 2: Learn individually (or together in watch groups) via Self-paced Course lessons. Guide your own internal discussions using the reflections in the course.
Get 6 More Months
Want to revisit ideas? Or check out powerful updates in the Self-Paced courses?
- You must have purchased the course once
- The tiny fee helps cover our admin cost
- Yes, we check if you took the course
Got a research project starting? Want specific answers? Schedule a Project Call.
Workshopping
Together, let’s go through something you might be facing as a team. Bring your issues, and we’ll figure out how to use Data Science that Listens to help get things heading toward a future where outcomes improve, both for your org and for a greater variety of people you serve.
Workshopping is like extended coaching sessions.
Example topics we can workshop together:
- Reduce friction between teams (or roles) using concept types
- Build trust relationships with leaders using listening deeply
- Map how valuable outcomes are for people using your solutions
- Collaborate with other teams using a mental model skyline + thinking styles
- Review your data synthesis together
- Improve your deep listening technique
Workshopping can be flexible. We can start with one 2-hour session. Or we can start with a whole day together, in-person. Then we can add workshopping time as needed until we solve the issue.
Certification
You will qualify for Certification in Data Science That Listens (also called Problem Space Research) if you fulfill both of the following requirements.
- You complete all 6 Self-paced Courses (60-70 hours of short videos plus quizzes & exercises)
- You actively participate during the Practice Group meetings. (Each Practice Group series has four meetings. There is one Practice Group series for each of the Self-paced Courses.)
This is how Indi has a chance to assess your level of understanding. A Practice Group for a different course is offered every few months.
Temporary: During 2023, 2024, 2025 Indi offers about three Practice Groups per year, so getting Certification takes more than a year. She is in the midst of upgrading everything. If you need to get through all 6 courses and be certified within a year, you can schedule a Certification Call with Indi for each course that did not appear as a Practice Group that year.
Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing profile. There is also a printable PDF certificate available.
Note: Your attendance might be subject to real life schedule disruptions, so there’s some flexibility built in.
Testimonials
I have really learned so much from Indi’s courses. While I knew I would gain knowledge that would help me understand my clients and their true needs, I had no idea how much her process has helped me in life (especially the listening course).
— Cindy Lowrey, 1-Feb-2020
I absolutely loved the course and especially live sessions. It is a life changing experience. I’m going to recommend people who work for me take your class and working sessions. I believe this would contribute to their professional development and shape their view of the world in profound ways.
— Alla Seleznova, 9-May-2024
What started for me as a way to extend my research tools turned out to be a total life-turning experience that helped me both be a better researcher and a better person who understands humans around me more profoundly.
— Maria Mishchenko, 1-Jul-2020
Inclusive and accessible: The courses are designed so that a huge variety of profiles and situations can have access, trying to avoid bias. It is designed for different types of learning, poor vision or ear impairment, non-native English speakers, variable economic contexts and different time zones.
How?
• …— AnaMaría PardoPachón, 15-Jan-2025
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I’ve taken short online courses from renowned brands or international universities, but Indi’s course series has been the single most useful series I’ve ever taken, never mind if it didn’t have some sort of global accreditation. She takes a lot of time, energy and effort to make it useful, practical…
— PL, 5-Apr-2021
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