the impact of deep understanding

Internet Librarian is the internet conference and exhibition for librarians and information managers. The conference is held every October in Monterey, California. 2016 was the 20th anniversary of the conference, and the theme was “Act for Impact!” I… Read More

fresh garden grapes, peaches, avocados

solutions are very tempting (podcast w/aurelius)

build an enduring relatinoship with the problem

sun shining over wooded ridge


intent of the organization … or of the person it supports?

problem space knowledge: always present

whether it comes from familiarity or from careful research

view of san francisco on a clear blue october day

generating focused ideas through practical empathy

there is endless diversity of human thinking styles (& endless opportunity)

three differences that shock my audiences

Being mindful about your vocabulary helps differentiate problem-space research from the product cycle

workshop participants practice listening in pairs

listening tips

Q&A from my recent workshops

Man at work on the task of setting stone pavers in mortar

beyond tasks

Move past tasks and goals to a person’s purpose

good understanding takes time

There’s a cycle that we follow when we develop products: Think-Make-Check. It’s also called a few other things, such as Ideate-Prototype-Test. No matter what the vocabulary, it’s the cycle that organizations seek to spin faster, to make lightweight,… Read More

the future of eReaders: what goes on in your mind while you are reading?

What Can Research Help You Discover? I’ve been experimenting with eReaders. Google’s announcement of its software for several platforms helped me consolidate my thoughts on the subject. My conclusion is that eReaders are┬ánot where I want them to… Read More