eavesdropping
Active listening is not simply about trying to recognize a person’s emotion
listening deeply
You can’t develop cognitive empathy just by looking
stop trying to solve everything
let go of your product and what you were hired to do
ask the UXperts empathy & active listening
The practice of note-taking is heavily ingrained. Throughout school, students take notes as a way of remembering things and as a sense-making tool. This carries over into people’s professional lives. There is a time, however, when taking notes… Read More
Foreword: UX Design for Startups
Some people believe so fervently in their idea; the thought of spending time on anything else than building it is inconceivable. So these people focus 200% of their energy breathing life into their idea, staying up late, working… Read More
intelligence vs. understanding
This article originally appeared in the inaugural edition of Scroll magazine in September 2008. Reprinted below. “You cannot develop a good solution for someone without empathising with that person. Maybe you know the facts. For example, a customer needs to… Read More
