Demo Listening Sessions
Want to see/hear what a listening session is about?
Here are three recordings from three different listeners. Everyone brings their own style to listening deeply, and it’s important to embrace that. The podcast is at Design Thinking 101, hosted by Dawan Stanford, where I talk through the details of these demo listening sessions. And here is a one-pager, transcripts, recordings, and other material.
(All demo participants were recruited knowing our intent and giving their permission.)
Listener Skills Covered:
- Structuring the Session
- initial to the person’s purpose
- germinal question
- “earlier you said” as transition
- another instance of this purpose
- closing question
- Listening Deeply
- “what went through your mind”
- micro-reflection, reflection
- pin to a place & time
- find the root
- encouraging more
- personality warmth
- support (non-judgmental)
- support (showing they were heard)
- “because …” “why”
- Avoid These
- surface-level question
- new topic/vocab introduced
- leading question
- conjecture (future thinking)
- complex reflection
- missed hearing Speaker
- Things That Happen, Which Are Okay
- explain how session works
- verification if it’s Speaker’s thinking
- clarification of spoken words
- Listener’s verbal habit
Session 1:
Audio | Transcript
Session 2:
Audio | Transcript
Session 3:
Audio | Transcript
