Listening sessions are different than user interviews in a few key ways. It helps to practice your listening before engaging a participant, but even the most confident researcher can feel unsatisfied or a little in the dark when reality hits.┬áIndi can review recordings and offer one-on-one support and critique. Alternatively, Indi can dial in to a live participant call with you and offer on-the-spot threads to follow when you feel like you’ve run up against a wall.

Investment averages: USD$300-$1,500