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listening session

building rapport in a listening session

01-Jun-2017 by indi

Participants experience various emotions as they begin a listening session with you

ask the UXperts empathy & active listening

07-Aug-2015 by indi

The practice of note-taking is heavily ingrained. Throughout school, students take notes as a way of remembering things and as a sense-making tool. This carries over into people’s professional lives. There is a time, however, when taking notes is contraindicated: during a listening session. I encourage participants in this UX Mastery community chat to put […]

generalizations get you nowhere

11-Apr-2015 by indi

Much of the time, people default to generalizations when describing how they approach things. It’s habit. Generalizations unfortunately tend to gloss over the details of thinking and reacting and instead focus on explanation. When developing empathy, you want to get beyond explanation to the details, so you will want to ask a person to describe […]

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