If you build stuff that’s meant to help people get something done that they want to do but struggle to do, then you might’ve wondered, like me, whether or not people have their own reasons for deciding on one path over another. And obviously they do. So the course and practice group of finding TSs helped me finally see a way to get to those reasons.

— Steven Dean, 27-Aug-2026

You are an awesome educator and thought leader. I really appreciate your positive and supportive approach to everything you do. You never make someone feel inadequate for not knowing something. Which unfortunately isn’t something people of influence always do.

— Rachel, 8-Feb-2024

I had previously taken Indi’s Listening Deeply course and really enjoyed both her approach and the way she teaches, so I wanted to continue learning with her. Finding Thinking Styles has helped me look beyond people as user profiles and better understand how they think and why they can make different decisions when faced with the same situation.

— Fausto Camacho, 26-Aug-2026

It would depend on how much experience they had. I think for me, (someone with academic training as well as a decade of experience) it was inspiring yet very challenging. The concepts are complex and the level of psychic energy required (deep empathy practice) is demanding. I wish I had more time to read and absorb and sit with it all. I wish I had been given more instruction on how to prepare (mainly readings). I realised too late how important the suggested readings would have been for me to hit the ground running. I wish I had known that lectures were more likely to be three hours long, rather than than two-hour period I was expecting. So if this was a new field for someone, I would warn them that they might feel overwhelmed and out of their depth. And I would tell them it is closer to 5 hours of work a week and to do all the reading before the course starts.

I just scanned the next question and realised I have focused on the more constructive side of feedbacking :-)

I want to emphasise the inspiration part of the course for me. The way that I felt reminded me of when I was doing social policy evaluation research at university, back in the mid 2000s. I felt hopeful and a connection to a meaningful way of understanding humans and working towards change. Working in various, commercially driven industries over the years can grind this hope out of you. Hollow incentives like KPIs, NPS, “diversity” boards etc can wear you down. And maybe I’m just getting more cynical in my older years. So yeah, hearing, seeing and practicing a way of bringing true empathy to UX research felt exciting and hopeful. I also really love the structure of the method overall. It can feel like such chaos sometimes, drowning in an ocean of transcripts (and I like that you embrace a certain amount of that) so to have a set of tools and practices to help you swim through it all felt like tangible hope.

— Aria, 17-Jun-2021

I would definitely recommend that they learn this exciting and innovative research method. The course introduced a very interesting and valuable research methodology, and we were able to explore the introductory concepts in depth.
For me, the most unique part of the course was its overall methodological structure. It was completely different from the methods I already know and use. I was surprised by how much preparation and understanding the course required. University seminars should be like this, but because students usually do not have enough time or motivation, they rarely can be.

— Csilla Herendy, 4-Aug-2026

It gives you a good theoretical base of how to build thinking styles from research material

— anonymous, 7-Jun-2021