Indi’s Engagements Archive

2024

13-Dec-24 AMA Patterns in the Noise: The Art of Decoding Cognitive Context - QRCA Qcast: Chat with Indi Young - online - RECORDING - RECORDING TRANSCRIPT

9-Dec-24 Interview - BTI - online - RECORDING - RECORDING TRANSCRIPT

18-Nov-24 Interview - The Art of the Possible - online - RECORDING - RECORDING TRANSCRIPT

1-Nov-24 Interview - Empathy in Tech - online - RECORDING - RECORDING TRANSCRIPT

22-Oct-24 Interview - The Design Psychologist - online - RECORDING - RECORDING TRANSCRIPT

27-Sep-24 Presentation UX Talk: Listening Deeply - SwissICT - in-person - RECORDING - RECORDING TRANSCRIPT

20-Sep-24 Presentation Thinking styles: Mend hidden cracks in your market - UXCon Vienna - in-person - RECORDING - RECORDING TRANSCRIPT

18-Sep-24 Workshop Strategic Research: Listening Deeply - UXCon Vienna - in-person - RECORDING - RECORDING TRANSCRIPT

23-Aug-24 Interview Healthy People for Healthy Products: The Art of Deep Listening - The Ally Show - online - RECORDING - RECORDING TRANSCRIPT

15-Jul-24 Interview Creating Clarity Through Listening - Fractional by Swarm - online - RECORDING - RECORDING TRANSCRIPT

20-Jun-24 Presentation Designing a Human Rhythm in a culture of infinite growth and productivity - UX Days Paris - hybrid - RECORDING - RECORDING TRANSCRIPT

29-May-24 AMA - Government of British Columbia - Design Community Meetups - online - RECORDING - RECORDING TRANSCRIPT

21-May-24 Presentation Listening Deeply: Supporting a Variety of Thinking Styles - BAInstanbul Conference - online - RECORDING - RECORDING TRANSCRIPT

10-May-24 Interview uxcon special: Deep Listening with Indi Young - UXR Geeks - online - RECORDING - RECORDING TRANSCRIPT

25-Apr-24 AMA A Fireside Chat with Indi Young - UXPA NJ - online - RECORDING - RECORDING TRANSCRIPT

18-Apr-24 AMA Research Community of Practice - Nationwide Insurance - online - RECORDING - RECORDING TRANSCRIPT

12-Apr-24 Interview - Optimal Path - online - RECORDING - RECORDING TRANSCRIPT

10-Apr-24 Interview Mental Models and Thinking Styles with Indi Young - Andy Polaine - online - RECORDING - RECORDING TRANSCRIPT

31-Mar-24 AMA Grad Class guest lecture - HFID Grad Program at Bentley University - online - RECORDING - RECORDING TRANSCRIPT

14-Mar-24 AMA Working Toward Variety - MICA HCI Class - online - RECORDING - RECORDING TRANSCRIPT

12-Jan-24 Presentation Supporting a Variety of thinking Styles, via Listening Deeply - UXnow Delhi - online - RECORDING - RECORDING TRANSCRIPT

6-Jan-24 Presentation Empathy Book Authors Summit - Empathy Center - Santa Barbara - online - RECORDING - RECORDING TRANSCRIPT

2023

17-Nov-23 Presentation The Power of Listening - Helpfully - Mastering Human Insights - online - RECORDING - RECORDING TRANSCRIPT

24-Oct-23 Presentation Measuring Value for People - USF HCI Class - in-person - RECORDING - RECORDING TRANSCRIPT

18-Oct-23 Presentation Measuring Value for People - Progressive Insurance - online - RECORDING - RECORDING TRANSCRIPT

17-Oct-23 Workshop How to Host a Safe Space - Thunder Bay Research Group - online - RECORDING - RECORDING TRANSCRIPT

16-Oct-23 Interview Beyond Bias - Understanding Mental Modeling with Indi Young - The Crime Lab Coach Cast - online - RECORDING - RECORDING TRANSCRIPT

13-Oct-23 AMA Fireside Chat with Indi Young - Ladies That UX Bangalore - online - RECORDING - RECORDING TRANSCRIPT

13-Sep-23 Keynote The Power of Listening - Medtronic - online - RECORDING - RECORDING TRANSCRIPT

1-Sep-23 Presentation Measuring Value for People, via Listening Deeply - Front Conference - hybrid - RECORDING - RECORDING TRANSCRIPT

11-Jul-23 Presentation There's More Than Enough in The Gaps - BayCHI - online - RECORDING - RECORDING TRANSCRIPT

20-Jun-23 AMA Book: Time to Listen - Paris UX Book Club - online - RECORDING - RECORDING TRANSCRIPT

16-Jun-23 AMA - eBay - online - RECORDING - RECORDING TRANSCRIPT

14-Jun-23 AMA Local meetup for June - Nashville UX - online - RECORDING - RECORDING TRANSCRIPT

14-Jun-23 AMA Book Announcement: Tempo de Escutar - Clube de Autores - online - RECORDING - RECORDING TRANSCRIPT

24-Apr-23 Interview - Shaul Nemtzov - online - RECORDING - RECORDING TRANSCRIPT

19-Apr-23 AMA Local meetup for April - Gothenburg - Let's Talk About UX - online - RECORDING - RECORDING TRANSCRIPT

18-Apr-23 Presentation Internal book club - Fidelity - online - RECORDING - RECORDING TRANSCRIPT

12-Apr-23 Workshop Internal team workshop OppMaps, team of 11-15 people, pre-requisite familiar with LD - Sams Club - online - RECORDING - RECORDING TRANSCRIPT

1-Mar-23 AMA Book Club - Utterly Content - online - RECORDING - RECORDING TRANSCRIPT

16-Feb-23 Presentation Swell & Surf: Stronger Knowledge to Drive Your Product Cycles - Product Board - online - RECORDING - RECORDING TRANSCRIPT

15-Feb-23 AMA Discussing Deep Listening, with author Indi Young - UX Waterloo - online - RECORDING - RECORDING TRANSCRIPT

27-Jan-23 Interview Coffee Chat Series: Challenging Assumption and Bias - Cantina - online - RECORDING - RECORDING TRANSCRIPT

19-Jan-23 Presentation Inclusion Through Listening - Toronto CHI - online - RECORDING - RECORDING TRANSCRIPT

18-Jan-23 Workshop "Persuading" Your Stakeholders with Dawan Stanford - Fluidhive - online - RECORDING - RECORDING TRANSCRIPT

2022

7-Dec-22 Interview UX Greece welcomes Indi Young - UX Greece - online - RECORDING - RECORDING TRANSCRIPT

5-Dec-22 AMA Live Q&A Session with Indi Young - UX Strategy & Research - online - RECORDING - RECORDING TRANSCRIPT

30-Nov-22 Interview How Listening Is the Secret to Better Services - Service Design Show - online - RECORDING - RECORDING TRANSCRIPT

15-Nov-22 AMA - Maryland Institute College - online - RECORDING - RECORDING TRANSCRIPT

15-Nov-22 Interview Surfacing the Unarticulated Needs of Users and Stakeholders through Effective Listening - Experiencing Data - online - RECORDING - RECORDING TRANSCRIPT

14-Nov-22 Interview What is wrong with the average solution approach? - Bom Dia UX - online - RECORDING - RECORDING TRANSCRIPT

27-Oct-22 AMA - Museums as Progress - online - RECORDING - RECORDING TRANSCRIPT

24-Oct-22 Keynote Shifting Toward Respect & Support - University of Lapland - online - RECORDING - RECORDING TRANSCRIPT

19-Oct-22 Interivew - UX Pathways - online - RECORDING - RECORDING TRANSCRIPT

15-Oct-22 Presentation Time to Listen - Architecta Summit Italy - online - RECORDING - RECORDING TRANSCRIPT

10-Oct-22 Presentation - University of Washington - online - RECORDING - RECORDING TRANSCRIPT

10-Oct-22 AMA - Pratt Institute - online - RECORDING - RECORDING TRANSCRIPT

27-Sep-22 Presentation Digital Solutions & Unintentional Harms - United Health - online - RECORDING - RECORDING TRANSCRIPT

15-Sep-22 Presentation Meaningful Direction: Guiding Strategy through Intentional Listening - UXCon Vienna - online - RECORDING - RECORDING TRANSCRIPT

6-Jul-22 Presentation Recognizing What Went Wrong - Royal Bank of Canada - online - RECORDING - RECORDING TRANSCRIPT

14-Jun-22 Interview Thinking Styles | Indi Young | Beyond Coding Podcast #57 - Beyond Coding - online - RECORDING - RECORDING TRANSCRIPT

7-Jun-22 AMA - Xing (New Work) - online - RECORDING - RECORDING TRANSCRIPT

24-May-22 Presentation People, Purpose, Patterns, and Problem Space - BambooHR - online - RECORDING - RECORDING TRANSCRIPT

14-May-22 Interview Listening with Intent - Finding Our Way - online - RECORDING - RECORDING TRANSCRIPT

11-May-22 Presentation Everything Focused on a Purpose - This is HCD Berlin - online - RECORDING - RECORDING TRANSCRIPT

2-May-22 Interview What are listening Sessions? With Indi Young - Product Quest - online - RECORDING - RECORDING TRANSCRIPT

5-Apr-22 Interview EP 46 – Indi Young: Make time to listen - Design to Be - online - RECORDING - RECORDING TRANSCRIPT

15-Mar-22 Podcast Indi Young on why you shouldn't look at a problem through the aperture of a solution - XAgility Podcast - online - RECORDING - RECORDING TRANSCRIPT

9-Mar-22 Podcast Deep Listening: Driving Invention & Inclusion - UX Cake - online - RECORDING - RECORDING TRANSCRIPT

3-Mar-22 Presentation - Intuit - online - RECORDING - RECORDING TRANSCRIPT

27-Feb-22 Podcast Indi Young on Time to Listen - The Informed Life - online - RECORDING - RECORDING TRANSCRIPT

23-Feb-22 Interview - Insight Speedboats - online - RECORDING - RECORDING TRANSCRIPT

21-Feb-22 Interview Lançamento do Livro: Time to Listen, com Indi Young - UX Change Academy - online - RECORDING - RECORDING TRANSCRIPT

15-Feb-22 Interview - Women of Interaction Design - online - RECORDING - RECORDING TRANSCRIPT

2021

7-Dec-21 Keynote People, Purpose, Patterns, and Problem Space - Tucows - online - RECORDING - RECORDING TRANSCRIPT

2-Dec-21 Interview The Art and Importance of Listening - Dr. Bre Gentile - online - RECORDING - RECORDING TRANSCRIPT

11-Nov-21 Presentation World Usability Day: Removing the Bias from Your Solutions - UXPA Cleveland - online - RECORDING - RECORDING TRANSCRIPT

22-Oct-21 Panel Design and Power - PUSH Conference 2021 - online - RECORDING - RECORDING TRANSCRIPT

21-Oct-21 Keynote Removing the Bias from Your Solutions - UXCon Vienna - online - RECORDING - RECORDING TRANSCRIPT

18-Oct-21 Keynote Everything Focused on a Purpose - Oracle Design Week - online - RECORDING - RECORDING TRANSCRIPT

11-Oct-21 Podcast BraveUX: An Interview with Indi Young - Brave UX Podcast - online - RECORDING - RECORDING TRANSCRIPT

29-Sep-21 Podcast Purpose and Thinking Styles with Indi Young - UX Podcast - online - RECORDING - RECORDING TRANSCRIPT

21-Sep-21 Presentation Using Opportunity Maps: People, Purpose, Patterns, & Problems - WebExpo Prague - online - RECORDING - RECORDING TRANSCRIPT

20-Sep-21 Workshop Intro to Listening Deeply - WeAreAVP - online - RECORDING - RECORDING TRANSCRIPT

10-Sep-21 Keynote No Assumptions: Embracing Human Complexity through Purposes and Patterns - Flex Your UX (QRCA) - online - RECORDING - RECORDING TRANSCRIPT

19-Jul-21 Workshop Intro to Listening Deeply - AusEchos - online - RECORDING - RECORDING TRANSCRIPT

13-Jul-21 Video How to Bust the Myth of the Average User - Service Design Show - online - RECORDING - RECORDING TRANSCRIPT

16-Jun-21 Workshop Intro to Listening Deeply - Quicken Loans - online - RECORDING - RECORDING TRANSCRIPT

15-Jun-21 Interview The Average User Doesn't Exist with Indi Young - Awkward Silences - online - RECORDING - RECORDING TRANSCRIPT

9-Jun-21 Presentation People, Purposes, Patterns & Problem Space - Detroit UX Meetup - online - RECORDING - RECORDING TRANSCRIPT

7-May-21 Presentation Paying Better Attention to the Problem - From Business to Buttons - online - RECORDING - RECORDING TRANSCRIPT

5-May-21 Workshop Listening Deeply - Understand People Before Solving Problems - From Business to Buttons - online - RECORDING - RECORDING TRANSCRIPT

21-Apr-21 Presentation Swimming in Patriarchal Waters - Circle CI - online - RECORDING - RECORDING TRANSCRIPT

26-Mar-21 Interview Why do great solutions fail? - Ladies that UX in English - online - RECORDING - RECORDING TRANSCRIPT

25-Mar-21 Workshop Intro to Listening Deeply - Wish.com - online - RECORDING - RECORDING TRANSCRIPT

24-Mar-21 Interview We Get Real AF 50/50: Power of Empathy - Women Matter - online - RECORDING - RECORDING TRANSCRIPT

17-Mar-21 Keynote People, Purposes, Patterns & Problem Space - Design Research 2021 Conference - online - RECORDING - RECORDING TRANSCRIPT

15-Mar-21 Podcast Interview with Indi Young - Edge Case Podcast - online - RECORDING - RECORDING TRANSCRIPT

4-Feb-21 Panel Can we empower teams to perform pragmatic research that actually improves products? - Push Conference 2021 - online - RECORDING - RECORDING TRANSCRIPT

3-Feb-21 Presentation People, Purposes, Patterns & Problem Space - LA UX Meetup - online - RECORDING - RECORDING TRANSCRIPT

27-Jan-21 Presentation People, Purposes, Patterns & Problem Space - Audible UXR Summit - online - RECORDING - RECORDING TRANSCRIPT

26-Jan-21 Panel Relationships Between Problem and Solution Space - Virtual Domain-Driven Design - online - RECORDING - RECORDING TRANSCRIPT

12-Jan-21 Interview AMA with Indi Young - Ladies That UX Seattle - online - RECORDING - RECORDING TRANSCRIPT

2020

16-Dec-20 Podcast Podcast episode chat with hosts Lara & Chris and Indi as the guest. - UX Radio - online - RECORDING - RECORDING TRANSCRIPT

15-Dec-20 Podcast Podcast episode: Demo Listening Sessions - Fluidhive: Design Thinking 101 Podcast - online - RECORDING - RECORDING TRANSCRIPT

9-Dec-20 Presentation Understanding Problem Space - Asurion - online - RECORDING - RECORDING TRANSCRIPT

7-Dec-20 Keynote People, Purposes, Patterns & Problem Space - HMRC Home Office - online - RECORDING - RECORDING TRANSCRIPT

7-Dec-20 Presentation Paying Better Attention to the Problem - UX India - online - RECORDING - RECORDING TRANSCRIPT

3-Dec-20 Keynote Keynote: The Courage to Understand People Deeply - UX Alliance Masterclass Conference - online - RECORDING - RECORDING TRANSCRIPT

1-Dec-20 AMA AMA: Rosenfeld Media + Indi Young - Rosenfeld Media - online - RECORDING - RECORDING TRANSCRIPT

30-Nov-20 Presentation Guest Lecture within the Journey Maps Course by Christian Briggs - Interaction Design Foundation (IDF) - online - RECORDING - RECORDING TRANSCRIPT

17-Nov-20 Interview Fireside Chat with Indi Young about Thinking Styles - North Texas UX Research and Strategy - online - RECORDING - RECORDING TRANSCRIPT

30-Oct-20 Interview Fireside Chat between CEO Husayn Kassai and Indi Young - Onfido - online - RECORDING - RECORDING TRANSCRIPT

16-Oct-20 Workshop Listening Deeply - Understand People Before Solving Problems - IxDA SF - online - RECORDING - RECORDING TRANSCRIPT

8-Oct-20 Interview Monthly Meeting: AMA with Indi Young - Orange County UX - online - RECORDING - RECORDING TRANSCRIPT

15-Sep-20 Podcast AMA with Indi Young Discussing Mental Models, Empathy and More - Lunch with the Stars - online - RECORDING - RECORDING TRANSCRIPT

9-Sep-20 Presentation How to Remove Bias from Your Services - HMRC Rescon - online - RECORDING - RECORDING TRANSCRIPT

18-Aug-20 Podcast A Session On Empathy, Cognitive Bias, & Listening in an Overstimulated World - We Get Real AF - online - RECORDING - RECORDING TRANSCRIPT

11-Aug-20 Presentation Paying Better Attention to the Problem - Peepal Design - online - RECORDING - RECORDING TRANSCRIPT

5-Aug-20 Podcast Indi Young on problem-space research for cultural organizations - Superhelpful - online - RECORDING - RECORDING TRANSCRIPT

4-Aug-20 Keynote Paying Better Attention to the Problem - Federal Reserve Bank UX Conference - online - RECORDING - RECORDING TRANSCRIPT

29-Jul-20 Interview How to Remove Bias from Your Services - Tech Circus Meets - online - RECORDING - RECORDING TRANSCRIPT

14-Jul-20 Presentation Paying Better Attention to the Problem - Interaction Design Foundation (IDF) - online - RECORDING - RECORDING TRANSCRIPT

17-Jun-20 Video Can Empathy Be Taught? - UX Broadcast "Live With Lee" - online - RECORDING - RECORDING TRANSCRIPT

10-Jun-20 Interview Indi Young & Brian Sullivan Fireside Chat - 24 Hours of UX - online - RECORDING - RECORDING TRANSCRIPT

4-Jun-20 Presentation Keynote: Paying Better Attention to the Problem - FluxibleTV - online - RECORDING - RECORDING TRANSCRIPT

21-Apr-20 Podcast Being a Problem Space Researcher - UX Research Mexico - online - RECORDING - RECORDING TRANSCRIPT

20-Apr-20 Interview Practical Empathy with Indi Young - Legacy Code Rocks - online - RECORDING - RECORDING TRANSCRIPT

11-Mar-20 Keynote Closing Keynote: Paying Better Attention to the Problem - Design for Digital, Austin - online - RECORDING - RECORDING TRANSCRIPT

24-Feb-20 Presentation Paying Better Attention to the Problem - Apex Webinar - online (USA only) - RECORDING - RECORDING TRANSCRIPT

2019

12-Dec-19 Presentation Paying Better Attention to the Problem - Rosenfeld Media: Advancing Research - online - RECORDING - RECORDING TRANSCRIPT

11-Dec-19 Presentation Paying Better Attention to the Problem - An Event Apart - San Francisco, CA, USA - RECORDING - RECORDING TRANSCRIPT

18-Nov-19 Workshop Power Your Product Vision: Mental Models & Thinking-Styles Workshop - Looker - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

4-Oct-19 Presentation Paying Better Attention to the Problem - NUX - Manchester, UK - RECORDING - RECORDING TRANSCRIPT

11-Jul-19 Presentation Listening and Empathy - DMI Webcast - online - RECORDING - RECORDING TRANSCRIPT

29-May-19 Presentation Paying Better Attention to the Problem - CVS Health - online - RECORDING - RECORDING TRANSCRIPT

21-May-19 Workshop Mental Model Full Day Workshop - Rosenfeld Media - New York, NY - RECORDING - RECORDING TRANSCRIPT

15-Apr-19 Presentation Researching the Problem Space - BHP - online - RECORDING - RECORDING TRANSCRIPT

13-Mar-19 Presentation Paying Better Attention to the Problem - ConveyUX - Seattle, WA - USA - RECORDING - RECORDING TRANSCRIPT

13-Mar-19 Workshop Thinking-styles Half Day Workshop - ConveyUX - Seattle, WA - USA - RECORDING - RECORDING TRANSCRIPT

21-Feb-19 Presentation Prestando mayor atención al problema - MUX - Mexico City - MEX - RECORDING - RECORDING TRANSCRIPT

2018

2-Nov-18 Interview An Interview with Indi Young - ConveyUX - online, global - RECORDING - RECORDING TRANSCRIPT

28-Sep-18 Keynote Paying Better Attention to the Problem - Radical Research - Vancouver, BC - CAN - RECORDING - RECORDING TRANSCRIPT

28-Aug-18 Podcast Learning How to Listen - Presentable Podcast - online - RECORDING - RECORDING TRANSCRIPT

22-Aug-18 Workshop - UX Week - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

25-Jun-18 Podcast Problem Spaces & Practical Empathy with Indi Young - Design Thinking 101 Podcast - online - RECORDING - RECORDING TRANSCRIPT

3-May-18 Interview Episode 15 with Indi Young - Aurelius Podcast - online - RECORDING - RECORDING TRANSCRIPT

20-Mar-18 Panel Boo Hiss Personas - A Panel Discussion - Chegg BOF - San Jose, CA - USA - RECORDING - RECORDING TRANSCRIPT

6-Mar-18 Podcast The Freedom of Focus - Design Everywhere Podcast - online - RECORDING - RECORDING TRANSCRIPT

28-Feb-18 Workshop Understanding the Problem Space for Design Opportunity - Okta provided the room - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

24-Feb-18 Presentation Paying Better Attention to the Problem - World IA Day SF - San Francisco, CA - USA - RECORDING - RECORDING TRANSCRIPT

6-Feb-18 Presentation Lecture - CU Boulder Masters Class - online - RECORDING - RECORDING TRANSCRIPT

21-Jan-18 Presentation Empathy for Engineers - Developer On Fire Remote Conference - online - RECORDING - RECORDING TRANSCRIPT

1-Jan-18 Presentation Thinking Styles in the Problem Space - from assumptions to supporting diversity in your digital products - Google Co-Lab - online - RECORDING - RECORDING TRANSCRIPT

2017

7-Dec-17 Presentation Mapping Opportunities in the Problem Space - Design Management Institute - Los Angeles, CA - RECORDING - RECORDING TRANSCRIPT

1-Nov-17 Presentation Exploring the Problem Space - Designing Women San Diego - San Diego, CA - RECORDING - RECORDING TRANSCRIPT

1-Nov-17 Workshop Understanding the Problem Space for Design Opportunity - Adaptive Path provided the room - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Nov-17 Presentation Practical Forms of Empathy - Daimler Internal World UX Day - Portland, OR - RECORDING - RECORDING TRANSCRIPT

13-Oct-17 Presentation Lecture and exercise - CCA - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Oct-17 Presentation Empathy for Engineers - Corgibytes - online - RECORDING - RECORDING TRANSCRIPT

31-Aug-17 Podcast Episode 265 | Indi Young - Empathy In the Problem Space - Developer on Fire - online - RECORDING - RECORDING TRANSCRIPT

1-Aug-17 Presentation Generating Focused Ideas Through Practical Empathy - Waggl Webinars - online - RECORDING - RECORDING TRANSCRIPT

5-Jun-17 Workshop Half Day Workshop - Research Triangle Remote - online - RECORDING - RECORDING TRANSCRIPT

19-May-17 Presentation - LX Academic Tribe - online - RECORDING - RECORDING TRANSCRIPT

27-Apr-17 Presentation Lecture - University of La Verne - online - RECORDING - RECORDING TRANSCRIPT

3-Apr-17 Workshop Problem Space Research - Designing for Digital - Austin, TX - RECORDING - RECORDING TRANSCRIPT

1-Mar-17 Radio Does Empathy Have a Design Flaw? - To the Best of Our Knowledge - radio - RECORDING - RECORDING TRANSCRIPT

2016

1-Oct-16 Presentation The Impact of Deep Understanding - Internet Librarian - Monterey, CA - RECORDING - RECORDING TRANSCRIPT

1-Oct-16 Workshop Practical Empathy - Internet Librarian - Monterey, CA - RECORDING - RECORDING TRANSCRIPT

1-Oct-16 Workshop Problem Space Research with Indi Young - NYC Remote Instructor Workshop - NYC, NY - RECORDING - RECORDING TRANSCRIPT

1-Jul-16 Workshop Introduction to Problem Space Research - Sydney Remote Instructor Workshop - Sydney, Australia - RECORDING - RECORDING TRANSCRIPT

1-May-16 Panel Empathy at Work: Explaining the Who, What, Why and How. - UXPA International Conference - Seattle, WA - RECORDING - RECORDING TRANSCRIPT

1-Apr-16 Presentation Practical Empathy - Walmart Labs UX Summit - San Bruno, CA - RECORDING - RECORDING TRANSCRIPT

1-Mar-16 Workshop Practical Empathy - MX16 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Feb-16 Presentation Balance "Science" with Person-Focused Research - ConveyUX - Seattle, WA - RECORDING - RECORDING TRANSCRIPT

1-Feb-16 Workshop Empathy for Business - ConveyUX - Seattle, WA - RECORDING - RECORDING TRANSCRIPT

2015

23-Oct-15 Presentation Practical Empathy: For Collaboration and Creativity in Your Work - UserTesting - online - RECORDING - RECORDING TRANSCRIPT

14-Oct-15 Presentation Enabling Empathy - Creative Mornings OAK - Oakland, CA - RECORDING - RECORDING TRANSCRIPT

16-Sep-15 Presentation Lecture - Stanford - Law by Design Class - Palo Alto, CA - RECORDING - RECORDING TRANSCRIPT

10-Sep-15 Presentation Lecture - CCA - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Aug-15 Presentation Assumptions Are Pernicious: Ditching Correlation for Empathy - Facebook - Palo Alto, CA - RECORDING - RECORDING TRANSCRIPT

1-Aug-15 AMA Empathy & Active Listening with Indi Young - UX Mastery: Ask the UXperts - online - RECORDING - RECORDING TRANSCRIPT

16-Jul-15 Presentation Practical Empathy for Powerful Decision Making - UIE Virtual Seminar - online - RECORDING - RECORDING TRANSCRIPT

1-Jul-15 Workshop Practical Empathy with Indi Young for Greater Collaboration & Creativity - Seattle Workshop - Seattle, WA - RECORDING - RECORDING TRANSCRIPT

24-Jun-15 Workshop Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

20-May-15 Presentation Practical Empathy in Your Work - General Assembly - PM - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-May-15 Video How to Use Empathy to Build Software Products - Femgineer - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-May-15 Presentation A Practical Type of Empathy - Velocity Conference - Santa Clara, CA - RECORDING - RECORDING TRANSCRIPT

8-Apr-15 Workshop Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Apr-15 Interview Breaking through the empathy gap: a conversation with Indi Young - Rosenfeld Media - online - RECORDING - RECORDING TRANSCRIPT

10-Mar-15 Interview Balancing "Science" with Person-Focused Research - O'Reilly Podcast Hour - online - RECORDING - RECORDING TRANSCRIPT

18-Feb-15 Interview Empathy Is Not What You Think - User Testing Podcast Hour - online - RECORDING - RECORDING TRANSCRIPT

11-Feb-15 Presentation Make a Case for Empathy - IxDA Conference 2015 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Feb-15 Presentation Understanding Your Audience - Design Writers Summit - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

5-Jan-15 Workshop Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

2014

1-Nov-14 Workshop Mental Model Diagrams - 3PillarGlobal - Fairfax, VA, USA - RECORDING - RECORDING TRANSCRIPT

24-Sep-14 Workshop UXDI Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

15-Sep-14 Presentation Using Mental Model Diagrams for Direction & Innovation - D2L Waterloo - Waterloo, Canada - RECORDING - RECORDING TRANSCRIPT

14-Sep-14 Workshop Practical Empathy - Fluxible 2014 - Waterloo, Canada - RECORDING - RECORDING TRANSCRIPT

1-Sep-14 Workshop Practical Empathy for Business - Manifest Digital Workshop - Chicago, IL - RECORDING - RECORDING TRANSCRIPT

1-Aug-14 Presentation Empathy Is Not What You Think - Sum of the Parts - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

16-Jun-14 Interview Design Chat with Indi Young - SF Design Week 2014 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

23-May-14 Workshop Empathy Is Not an Interview - UX Lausanne - Lausanne, Switzerland - RECORDING - RECORDING TRANSCRIPT

22-May-14 Presentation This Kind of Empathy - UX Lausanne - Lausanne, Switzerland - RECORDING - RECORDING TRANSCRIPT

9-May-14 Workshop Mental Model Diagrams: Explore How to Derive Ideas - WebVisions 2014 Portland - Portland, OR - RECORDING - RECORDING TRANSCRIPT

8-May-14 Presentation Balancing "Science" with Person-Focused Research - WebVisions 2014 Portland - Portland, OR - RECORDING - RECORDING TRANSCRIPT

25-Apr-14 Interview Indi Young Interview - UX Poland 2014 - Warsaw, Poland - RECORDING - RECORDING TRANSCRIPT

25-Apr-14 Keynote Conference Summary - UX Poland 2014 - Warsaw, Poland - RECORDING - RECORDING TRANSCRIPT

23-Apr-14 Workshop Using Empathy to Guide Product Strategy - UX Poland 2014 - Warsaw, Poland - RECORDING - RECORDING TRANSCRIPT

5-Mar-14 Workshop Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

9-Jan-14 Workshop Lecture and exercise - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

2013

1-Sep-13 Interview Gaze at the Stars: Indi Young - UX Pin Blog - online - RECORDING - RECORDING TRANSCRIPT

28-Aug-13 Workshop A Purposeful, Practical Form of Empathy - UXPA Cleveland - Cleveland, Ohio - RECORDING - RECORDING TRANSCRIPT

25-Jun-13 Presentation - General Assembly - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

2-Apr-13 Presentation Using Empathy to Guide Product Strategy - Products Are Hard - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

2012

1-Nov-12 Workshop How to Conduct a Generative Interview: Gathering Inner Landscapes without Regard to Product - User Friendly - Beijing, China - RECORDING - RECORDING TRANSCRIPT

1-Nov-12 Presentation Make Empathy A Part of Your Design Process with Mental Model Diagrams - User Friendly - Beijing, China - RECORDING - RECORDING TRANSCRIPT

1-Sep-12 Workshop Mental Models: Aligning Design Strategy with Human Behavior - A full-day workshop with Indi Young - Lou-Steve Three Day Workshop - Washington DC - RECORDING - RECORDING TRANSCRIPT

15-Aug-12 Workshop Mental Models, Empathy, and Design: Supportive Content for Specific Folks - STC San Francisco Monthly Meeting - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Jun-12 Presentation Make Empathy A Part of Your Design Process with Mental Model Diagrams - Citrix - Santa Clara, CA; Fort Lauderdale, FL - RECORDING - RECORDING TRANSCRIPT

1-May-12 Presentation Practical Empathy: The Importance of Empathy in the Design Process - Fabrique - Amsterdam, The Netherlands - RECORDING - RECORDING TRANSCRIPT

1-May-12 Workshop Sparking Creativity Through Empathy - Qlikview - Lund, Sweden - RECORDING - RECORDING TRANSCRIPT

1-May-12 Workshop Mental Models - UXLx Lisbon - Lisbon, Portugal - RECORDING - RECORDING TRANSCRIPT

27-Mar-12 Workshop Mental Models: Analysis & Gray Hair - CCA - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

12-Jan-12 Presentation Mental Model Diagrams: Supportive Content for Specific Folks - STC Online Seminar - online - RECORDING - RECORDING TRANSCRIPT

2011

1-Nov-11 Workshop Mental Models - Cooper - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Oct-11 Presentation Mental Model Diagrams: Collecting the Deeper Story - UX Marathon - Moscow, Russia - RECORDING - RECORDING TRANSCRIPT

1-Aug-11 Workshop Mental Models: Aligning Design Strategy with Human Behavior - A full-day workshop with Indi Young - UX Week - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

17-May-11 Presentation Mental Model Diagrams: Supportive Content for Specific Folks - STC Summit - Sacramento, CA - RECORDING - RECORDING TRANSCRIPT

1-May-11 Workshop How Organizations Use Mental Model Diagrams - J. Boye Conference - Philadelphia, PA - RECORDING - RECORDING TRANSCRIPT

1-May-11 Presentation Mental Models Workshop: Aligning Design Strategy with Human Behavior - J. Boye Conference - Philadelphia, PA - RECORDING - RECORDING TRANSCRIPT

20-Apr-11 Presentation Mental Model Diagrams: Sparking Creativity Through Empathy - IxDA Silicon Valley, Nokia Campus - Palo Alto, CA - RECORDING - RECORDING TRANSCRIPT

13-Apr-11 Presentation Mental Models: Identifying the Right Content Starts with Really Knowing Your Audience - STC Berkeley Chapter Society for Technical Communication - Berkeley, CA - RECORDING - RECORDING TRANSCRIPT

24-Mar-11 Workshop Mental Models: Aligning Design Strategy with Human Behavior - A full-day workshop with Indi Young - Rosenfeld Media - SF, CA - RECORDING - RECORDING TRANSCRIPT

1-Mar-11 Workshop Stop Designing For Yourself - Advanced Tricks to Get Outside of Your Own Little World - Rosenfeld Media - SF, CA - RECORDING - RECORDING TRANSCRIPT

8-Feb-11 Workshop Stop Thinking, Start Listening: How to Get the Whole Story - IxDA 2011 - Boulder, CO - RECORDING - RECORDING TRANSCRIPT

2010

1-Nov-10 Workshop Getting Great with Non-Directed Interviewing - URF Workshop - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

18-Aug-10 Keynote - C3E Cyber Security - Santa Barbara, CA - RECORDING - RECORDING TRANSCRIPT

20-May-10 Presentation Indi Young Presents on Mental Models and Software - Cal Poly WISH - San Luis Obispo, CA - RECORDING - RECORDING TRANSCRIPT

24-Feb-10 Workshop Lecture and team exercises with mmd - Haas - Design Innovation Class - Berkeley, CA - RECORDING - RECORDING TRANSCRIPT

1-Feb-10 Workshop Mental Model Diagrams Workshop: Aligning Design Strategy with Human Behavior - IxDA 2010 - Savannah, GA - RECORDING - RECORDING TRANSCRIPT

2009

9-Sep-09 Workshop Mental Models Workshop - Aligning Design Strategy with Human Behavior - Interaccion Barcelona - Barcelona, Spain - RECORDING - RECORDING TRANSCRIPT

8-Sep-09 Presentation Finding the Path to Design Success - Interaccion Barcelona - Barcelona, Spain - RECORDING - RECORDING TRANSCRIPT

1-May-09 Presentation Mental Models: Sparking Creativity Through Empathy - WebVisions 09 - Portland, OR - RECORDING - RECORDING TRANSCRIPT

3-Apr-09 Workshop Mental Model Workshop - Australian Road Show - Sydney AUS - RECORDING - RECORDING TRANSCRIPT

2-Apr-09 Workshop Mental Model Workshop - Australian Road Show - Canberra, AUS - RECORDING - RECORDING TRANSCRIPT

1-Apr-09 Workshop Mental Model Workshop - Australian Road Show - Melbourne, AUS - RECORDING - RECORDING TRANSCRIPT

1-Mar-09 Workshop Putting Mental Models Into Practice: IA & Gap Analysis - IA Summit 09 - Memphis, TN - RECORDING - RECORDING TRANSCRIPT

4-Feb-09 Workshop Mental Models: Empathy & Strategy - CCA - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

2008

1-Nov-08 Presentation How Mental Models Helped Teams Do What They Dreamed - User Research Friday 08 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

24-Sep-08 Presentation Class lecture and project coaching - Haas - Product Development Class - Berkeley, CA - RECORDING - RECORDING TRANSCRIPT

1-Sep-08 Presentation Mental Models: Sparking Creativity Through Empathy - Design Research - Chicago, IL - RECORDING - RECORDING TRANSCRIPT

1-Aug-08 Workshop Unpacking Stories to Serve People Better - UX Week - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Aug-08 Workshop Mental Models: Sparking Creativity Through Empathy - Agile 2008 - Toronto, Canada - RECORDING - RECORDING TRANSCRIPT

1-Jul-08 Presentation Digging Beyond User Preferences - Google Brown Bag - Mtn View, CA - RECORDING - RECORDING TRANSCRIPT

1-Jun-08 Workshop Mental Models Workshop with Indi Young - ClearLeft - Brighton, UK - RECORDING - RECORDING TRANSCRIPT

1-May-08 Presentation Mental Models: Sparking Creativity Through Empathy - @Media - London, UK - RECORDING - RECORDING TRANSCRIPT

1-Apr-08 Presentation Mental Models: Empathy & Innovation - Yahoo Brown Bag - Mtn View, CA - RECORDING - RECORDING TRANSCRIPT

1-Apr-08 Presentation Mental Models: Empathy & Innovation - Adaptive Path Brown Bag - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1-Apr-08 Presentation Mental Models: Creating Strategic Insight - Influx - Sausalito, CA - RECORDING - RECORDING TRANSCRIPT

1-Mar-08 Workshop Mental Models: Aligning Design Strategy with Human Behavior - Web App Summit - Coronado, CA - RECORDING - RECORDING TRANSCRIPT

28-Feb-08 Presentation Mental Models: Sparking Creativity Through Empathy - IxDA-SF - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

20-Feb-08 Presentation Getting Inside Your Customer's Head - UIE Virtual Seminar - Andover, MA - RECORDING - RECORDING TRANSCRIPT

1-Jan-08 Presentation Innovation Is Overrated - Web Directions North - Vancouver, BC - RECORDING - RECORDING TRANSCRIPT

2007

1-Aug-07 Presentation Capturing the Whole User Experience: From the Moviegoers' Perspective - UX Week - Washington DC - RECORDING - RECORDING TRANSCRIPT

1-Apr-07 Podcast Women in IA: Indi Young - IA Voice publication - online - RECORDING - RECORDING TRANSCRIPT

1-Mar-07 Workshop Navigation Magic: Mixing Root Tasks into a Recipe for Top-Level Application Structure - IA Summit 07 - Las Vegas, NV - RECORDING - RECORDING TRANSCRIPT

2006

1-Oct-06 Presentation A Brief, Very Brief, Introduction to Task Based Models - User Research Friday - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

13-Feb-06 Workshop - Adaptive Path Beyond Usability - Seattle, WA - RECORDING - RECORDING TRANSCRIPT

2004

11-Oct-04 Workshop - UIE 9 East - Boston, MA - RECORDING - RECORDING TRANSCRIPT

2003

1-Oct-03 Workshop - UIE 8 East - Boston, MA - RECORDING - RECORDING TRANSCRIPT

13-Mar-03 Workshop - UIE 7 West - Millbrae, CA - RECORDING - RECORDING TRANSCRIPT

2002

1-Oct-02 Workshop - UIE 7 East - Boston, MA - RECORDING - RECORDING TRANSCRIPT

1-Mar-02 Workshop - UIE 6 West - Millbrae, CA - RECORDING - RECORDING TRANSCRIPT

2001

1-Sep-01 Workshop Adaptive Path Joint Presentation (but where??) - Web2001 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1999

1-Jul-99 Presentation - Web99 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1998

25-Sep-98 Presentation Communication and Collaboration: Developing Standards for Web UI Design - Web98 - Boston, MA - RECORDING - RECORDING TRANSCRIPT

24-Jun-98 Presentation Communication and Collaboration: Developing Standards for Web UI Design - Web98 - San Francisco, CA - RECORDING - RECORDING TRANSCRIPT

1970

lost touch Interview - Growth Podcast(?) - new, Australia - online - RECORDING - RECORDING TRANSCRIPT