Available for $39.99 as a print+digital package, or for $33.99 in digital-only format, from Rosenfeld Media. Available on Amazon and Kobo independent ebook bookstore. Also available in audio format on Audible.

 

excerpts

Chapter 1: released by Rosenfeld Media
Chapter 2: published in UX Matters
Chapter 4 (part): published in A List Apart
Chapter 8: published in UX Magazine

illustrations

The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.

 

reviews

• Amazon reviews
• Jane Sheppard, Using Practical Empathy to Improve Product Design and Collaboration, Udacity, August 17, 2016
• Get creative with this inspiring new book, Creative Bloq, January 14, 2015
• Preview: Rosenfeld Media book launch – Breaking Through the Empathy Gap, May 28, 2015 (audio)

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