Mental Models
Aligning Design Strategy with Human Behavior
Available for $22 in digital-only format, from Rosenfeld Media. Incredibly high-priced used copies available on Amazon, and Kobo independent ebook bookstore
Note on change of terminology
This book uses the word “task,” abandoned after publication because of its many shades of meaning. Practical Empathy describes the same process using updated vocabulary.
excerpts
Chapter 7: released by Rosenfeld Media
illustrations
The illustrations in the book are available for you to download and use, with attribution, in your own internal presentations.
reviews
- Amazon reviews
- Reena Jana, Tool: Mental Models, Business Week, November 26, 2006
translations
This book is available in: