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ask the UXperts empathy & active listening

07-Aug-2015 by indi

The practice of note-taking is heavily ingrained. Throughout school, students take notes as a way of remembering things and as a sense-making tool. This carries over into people’s professional lives. There is a time, however, when taking notes is contraindicated: during a listening session. I encourage participants in this UX Mastery community chat to put […]

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