Articles & Featured Voices
Essays About …
Published Articles
Removing Bias from Your Solutions
Jan-2021 – User Research Explained, A Charity Collection of Essays for Pandemic Relief;
When You Listen, What Are You Thinking
Nov-2019 – Design Management Institute dmi:Review “Innovative Thinking on Diversity & Inclusion,” Vol. 30, Issue 3, November 2019, page 22;
Intelligence vs. Understanding
Sept-2008- Scroll Magazine, inaugural edition, September 2008 (the magazine ended soon after, and was never available online)
Contributions
3 Ways to Select the Perfect Method for your Research Goal
Dec-2014 – UXmas – Advent Calendar for UX folk
Comics
Developing valid personas
Created by Indi Young & Brad Colbow
This comic introduces the basics of creating behavioral audience segments. The examples shown in this comic are labeled as roles by accident, so ignore that. .
Mental Model Diagrams Cartoon
Created by Indi Young & Brad Colbow
Designers focus on the details of experiences–flow, layout, connection to other channels, tone of voice, etc. The goal is to be as “user-aware” as possible, yet there are different kinds of users. How can you support them more completely? For that matter, how can you support even one segment of users in a manner that aligns with their inner thinking?
Featured Voices
Why Listening Deeply is so hard
by Pei Ling Chin
Listening deeply is a topic I am passionate about, not because I am good at it (far from it!) but because it is so deeply needed – not just in research but in our everyday conversations with people.
Empathy Map: A Tool To Uncover What REALLY Matters
by Zulaikha
Empathy is the key trait that helps us keep people at the center of everything we do. However, people are complex, and that makes it impossible to empathize at scale. Empathetic frameworks help navigate that complexity.