Confidence to support human diversity
- Understand gaps in your solutions
- Grasp new perspectives as opportunities, not outliers
- Resist assumptions
- Intentionally include those you have ignored and harmed
- Create a variety of solutions rather than one
Courses
Listening Deeply (foundation course)
New course videos complement the book. Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.
Part 1: Emergent Data Synthesis (Concepts & Summaries)
Powerful new course videos & materials. Bias spreads into your “insights” when you skip analysis of transcripts. Preserve the perspective of what people convey through two-step data synthesis. It’s clear, simple, and even has comics. Everyone can do it!
Part 2: Emergent Data Synthesis (Cultivate Patterns)
Unparalleled course reveals unbiased patterns. Typical affinity groups are based on nouns, sequence, observations, or research attributes. You can create a more representative understanding of people’s perspectives. Your org will see clearer opportunities and gaps as a result.
Thinking Styles of a Purpose
Course will be updated in 2024. Thinking styles are the archetypes behind all characters you use in scenarios or journey maps. Thinking styles are deeply researched; characters are imagined. Thinking Styles vary by people’s purpose, like various mindset hats people wear.
Team Discounts
Sign Up Your Team
- Organizations get 10%-25% off regular price
- Discount depends on the number of people
- Sign different teams up for different courses
Live Practice Group
Practice Group: Listening Deeply
Nov 2023 (registration open)
- Pairs with one Course at a time
- Four 2-hour meetings, plus a kickoff
- Group A or B; covers most time zones
- 20 people in each Group
Buy 6 More Months
Repeat Any Course
Want to revisit ideas? Or check out powerful updates in the Self-Paced courses?
- You must have purchased the course once
- 82% off the price you originally paid
- Yes, we check if you took the course
Certification
You will qualify for Certification in Problem Space Research if you fulfill both of the following requirements. The certification is a link you can show on your LinkedIn profile and is also available in printable format.
- You complete all 6 video courses (9-12 hours of short videos per course)
- You actively participate in exercises during all four Live Practice meetings for each of the 6 courses. This is how Indi has a chance to assess your level of understanding. Live Practice for each course is offered every few months. (Currently Indi offers about three Live Practice series per year, so getting Certification takes a couple of years.)
Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing page. There is also a printable PDF certificate available.
Workshops
Short introduction workshops … remote via Zoom (in-person available in the San Francisco Bay Area)
Empathy Among Teams – 3hrs
How to embrace the gradual growth of work relationships, and how to recognize why you are having friction in certain ongoing interactions.
Introduction to Inclusive Design Strategy – 2hrs
Shift your org’s approach, from below. Using tools designed for product, service & civic creation, you can:
- Conduct gap analysis yearly
- Track harm metrics by feature
- Support different thinking styles
- Resist your assumptions
- Understand knowledge-building
The two hours include why, when, what’s involved, a group exercise, and discussion.
ask about pricing (based on # attending)
Give Your Team a Taste – 2hrs
The solid approach is to sign your team up for the courses. Failing that, give your team 2 hours of one of these topics:
- Listening Deeply (course: 11 hours)
- Data Synthesis (courses: 22 hours)
- Thinking Styles (course: 8 hours)
- Framing Your Study (course: 8 hours)
And give your team a tiny peek at:
- Why this approach, what it’s for, when to use it
- Introduction to what’s involved
- A group exercise
- Discussion, answers for your context
ask about pricing (based on # attending)
