indiyoung.com

design strategy & inclusivity

T Training

A hill in a forest with a flight of stone steps going to the bright area at the top

Confidence to support human diversity

  • Understand gaps in your solutions
  • Grasp new perspectives as opportunities, not outliers
  • Become assumption-wary
  • Understand how to augment
  • Intentionally include those you have ignored and harmed
Courses List
Certification
Team Training
Workshop

Self-Paced Courses

1. Listening Deeply

Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.

three types of "jewels" fall out of the transcript, to become summaries
2. Concepts & Summaries (Data Synthesis for Everyone – part one)

Research teams typically end up doing two steps in one: identify concepts at the same time as seeing what patterns form across transcripts. You need to know how to let the data show the variety of people’s real interior cognition.

3. Cultivating Patterns (Data Synthesis for Everyone – part two)

Typical affinity grouping involves intuitive curation of how concepts fit together. Bias creeps in. This course covers a more representative understanding of people’s perspectives, continuing the abductive method.

4. Thinking Styles

Thinking styles are deeply researched, demographics-free mindsets. They are much more reliable and flexible than demographic & psychographic descriptions of sets of people.

5. Mental Model Diagrams as Opportunity Maps

Opportunity Maps are tools for design strategy & inclusivity. They force you to look at your solutions through the perspective of people trying to accomplish their own purposes.

6. Framing Your Study

A research study requires careful choices. This course will help you decide what knowledge your organization needs, the purpose your users have, and the framework for a study.

New Course Format – rolling out over 2022 and 2023

  • Short videos (40-50 per course)
  • Practice exercises, reflections & quizzes
  • Captions and visual description
  • (sketched-logos denote new format courses)

Compare courses for your role →

(plus) Join Live Practice Meetings

  • Offered once every other year
  • Exercises with feedback from Indi
  • Once a week; kickoff + 4 meetings
  • 2 groups to accommodate most time zones

Certification

You will qualify for Certification in Problem Space Research if you fulfill both of the following requirements. The certification is a link you can show on your LinkedIn profile and is also available in printable format.

  1. You complete all six courses, including the Recordings and the Live Meetings.
  2. For each course, you actively participate in exercises during all four Live Meetings, where Indi has a chance to assess your level of understanding, and that level is solid. Live Meetings for each course are offered every other year.

Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing page. There is also a printable PDF certificate available.

Team Training

classroom of people practicing a new way to listen
Empathy Among Teams 4hrs

How to embrace the gradual growth of relationships, and how to recognize why you are having friction in certain ongoing interactions.

US $3000 online

Listening Deeply 11hrs + optional 2hrs

 A team discount for the Listening Deeply Course, plus an optional two-hour working session after team members have worked through the 11 hours of video instruction.

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Thinking Styles 9hrs + optional 2hrs

A team discount for the Thinking Styles Course, plus an optional two-hour working session after team members have worked through the 6 hours of video instruction.

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