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T Training

A hill in a forest with a flight of stone steps going to the bright area at the top

Confidence to support human diversity

  • Understand gaps in your solutions
  • Grasp new perspectives as opportunities, not outliers
  • Resist assumptions
  • Intentionally include those you have ignored and harmed
  • Create a variety of solutions rather than one
Courses
Live Practice
Certification
Workshops
Which Course for You?

Video Courses

1. Listening Deeply

New course videos complement the book. Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.

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Price levels

three types of "jewels" fall out of the transcript, to become summaries
2. Concepts & Summaries (Data Synthesis for Everyone – part one)

Powerful new course videos & materials. Research teams typically end up doing two steps in one: identify concepts at the same time as seeing what patterns form across transcripts. You need to know how to let the data show the variety of people’s real interior cognition.

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Price levels

a field of yellow triangles (puzzle pieces from the prior course) coming together as patterns, with some in the foreground and some in the background
3. Cultivate Emergent Patterns (Data Synthesis for Everyone – part two)

New Course Format begins rollout in Dec 2022. Typical affinity grouping involves intuitive curation of how concepts fit together. Bias creeps in. This course covers a more representative understanding of people’s perspectives, continuing the abductive method.

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4. Thinking Styles

Course will be updated in 2023/24. Thinking styles are deeply researched, demographics-free mindsets. They are much more reliable and flexible than demographic & psychographic descriptions of sets of people.

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5. Mental Model Diagrams as Opportunity Maps

Course will be updated in 2023/24. Opportunity Maps are tools for design strategy & inclusivity. They force you to look at your solutions through the perspective of people trying to accomplish their own purposes.

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6. Framing Your Study

Course will be updated in 2024. A research study requires careful choices. This course will help you decide what knowledge your organization needs, the purpose your users have, and the framework for a study.

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Live Practice Group

group of people on zoom where two are working together on an exercise, indicated by arms coming out of their zoom frames to manipulate icons on a Mural board. Indi is coaching from one of the zoom windows

Next Live Practice: Cultivate Emergent Patterns
Early 2023

Extend your learning in exercise-packed meetings using shared conference line & canvas. Enjoy personal feedback from Indi and from peers around the globe. As long as you’ve watched the Course videos, any time in the past, you can join.

  • Supplements one Course at a time
  • Four 2-hour meetings, plus a kickoff
  • Group A or B; covers most time zones
  • Limit: 20 people per Group
More info

Buy 6 More Months

Alumni can repeat a course for a big discount, including price levels. This image shows a campus gate with a little Alumni door to the side. You get to enter this door here.

Repeat Any Course

Want to revisit ideas? Or check out powerful updates in the Self-Paced courses?

  • You must have purchased the course once
  • 82% off the price you originally paid
  • Price levels available
  • Yes, we check if you took the course
Buy 6 more months

Certification

You will qualify for Certification in Problem Space Research if you fulfill both of the following requirements. The certification is a link you can show on your LinkedIn profile and is also available in printable format.

  1. You complete all 6 video courses (9-12 hours of short videos per course)
  2. You actively participate in exercises during all four Live Practice meetings for each of the 6 courses. This is how Indi has a chance to assess your level of understanding. Live Practice for each course is offered every few months. (Currently Indi offers about three Live Practice series per year, so getting Certification takes a couple of years.)

Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing page. There is also a printable PDF certificate available.

Workshops

Short introduction workshops … remote via Zoom (in-person available in the San Francisco Bay Area)

classroom of people practicing a new way to listen
Empathy Among Teams – 3hrs

How to embrace the gradual growth of work relationships, and how to recognize why you are having friction in certain ongoing interactions.

ask about pricing (based on # attending)

Introduction to Inclusive Design Strategy – 2hrs

Shift your org’s approach, from below. Using tools designed for product, service & civic creation, you can:

  • Conduct gap analysis yearly
  • Track harm metrics by feature
  • Support different thinking styles
  • Resist your assumptions
  • Understand knowledge-building

The two hours include why, when, what’s involved, choice of a group exercise, and discussion.

ask about pricing (based on # attending)

Get Your Team Started – 2hrs

Choose one of these topics:

  • Listening Deeply (course #1)
  • Data Synthesis (courses #2&3)
  • Thinking Styles (course #4)
  • Framing Your Study (course #6)

And give your team a chance to sample:

  • Why this approach, what it’s for, when to use it
  • Introduction to what’s involved
  • Choice of a group exercise
  • Discussion, answers for your context

ask about pricing (based on # attending)

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