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T Training

A hill in a forest with a flight of stone steps going to the bright area at the top

Confidence to support human diversity

  • Understand gaps in your solutions
  • Grasp new perspectives as opportunities, not outliers
  • Resist assumptions
  • Intentionally include those you have ignored and harmed
  • Create a variety of solutions rather than one
Courses
Team Discount
Live Practice
Buy 6 More Months
Certification
Workshops
Which Course for You?

Courses

Listening Deeply (foundation course)

New course videos complement the book. Listening is the foundation for inclusivity and for new opportunities to support more people. Having clear techniques for understanding a person’s interior cognition helps you consider how well you are helping people achieve their purpose.

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Price levels

three types of "jewels" fall out of the transcript, to become summaries
Part 1: Emergent Data Synthesis (Concepts & Summaries)

Powerful new course videos & materials. Bias spreads into your “insights” when you skip analysis of transcripts. Preserve the perspective of what people convey through two-step data synthesis. It’s clear, simple, and even has comics. Everyone can do it!

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Price levels

a field of yellow triangles (puzzle pieces from the prior course) coming together as patterns, with some in the foreground and some in the background
Part 2: Emergent Data Synthesis (Cultivate Patterns)

Unparalleled course reveals unbiased patterns. Typical affinity groups are based on nouns, sequence, observations, or research attributes. You can create a more representative understanding of people’s perspectives. Your org will see clearer opportunities and gaps as a result.

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Price levels

Thinking Styles of a Purpose

Course will be updated in 2024. Thinking styles are the archetypes behind all characters you use in scenarios or journey maps. Thinking styles are deeply researched; characters are imagined. Thinking Styles vary by people’s purpose, like various mindset hats people wear.

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Price levels

Framing Your Study (capstone course)

Course will be updated in 2024. A research study requires careful choices. This course will help you decide what knowledge your organization needs, the purpose your users have, and the framework for a study.

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Price levels

Using Opportunity Maps, Thinking Styles & Gap Analysis

Course will be updated in 2024. Opportunity Maps are tools for design strategy & inclusivity. They force you to look at your solutions through the perspective of people trying to accomplish their own purposes.

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Price levels

Team Discounts

Sign Up Your Team

Learning together boosts skill retention. Sign up 3+ people from your organization and receive tiered discounts.

  • Organizations get 10%-25% off regular price
  • Discount depends on the number of people
  • Sign different teams up for different courses
Sign Up Your Team

Live Practice Group

group of people on zoom where two are working together on an exercise, indicated by arms coming out of their zoom frames to manipulate icons on a Mural board. Indi is coaching from one of the zoom windows

Practice Group: Listening Deeply
Nov 2023
(registration open)

Extend your learning in exercise-packed meetings using shared conference line & canvas. Enjoy personal feedback from Indi and from peers around the globe. As long as you’ve watched the Course lessons, any time in the past, you can join.

  • Pairs with one Course at a time
  • Four 2-hour meetings, plus a kickoff
  • Group A or B; covers most time zones
  • 20 people in each Group
More info

Buy 6 More Months

Alumni can repeat a course for a big discount, including price levels. This image shows a campus gate with a little Alumni door to the side. You get to enter this door here.

Repeat Any Course

Want to revisit ideas? Or check out powerful updates in the Self-Paced courses?

  • You must have purchased the course once
  • 82% off the price you originally paid
  • Yes, we check if you took the course
Buy 6 more months

Certification

You will qualify for Certification in Problem Space Research if you fulfill both of the following requirements. The certification is a link you can show on your LinkedIn profile and is also available in printable format.

  1. You complete all 6 video courses (9-12 hours of short videos per course)
  2. You actively participate in exercises during all four Live Practice meetings for each of the 6 courses. This is how Indi has a chance to assess your level of understanding. Live Practice for each course is offered every few months. (Currently Indi offers about three Live Practice series per year, so getting Certification takes a couple of years.)

Upon Certification, your name will be added to the list of graduates, and you will be able to add a credential to your LinkedIn or Xing page. There is also a printable PDF certificate available.

Workshops

Short introduction workshops … remote via Zoom (in-person available in the San Francisco Bay Area)

classroom of people practicing a new way to listen
Empathy Among Teams – 3hrs

How to embrace the gradual growth of work relationships, and how to recognize why you are having friction in certain ongoing interactions.

ask about pricing (based on # attending)

Introduction to Inclusive Design Strategy – 2hrs

Shift your org’s approach, from below. Using tools designed for product, service & civic creation, you can:

  • Conduct gap analysis yearly
  • Track harm metrics by feature
  • Support different thinking styles
  • Resist your assumptions
  • Understand knowledge-building

The two hours include why, when, what’s involved, a group exercise, and discussion.

ask about pricing (based on # attending)

Give Your Team a Taste – 2hrs

The solid approach is to sign your team up for the courses. Failing that, give your team 2 hours of one of these topics:

  • Listening Deeply (course: 11 hours)
  • Data Synthesis (courses: 22 hours)
  • Thinking Styles (course: 8 hours)
  • Framing Your Study (course: 8 hours)

And give your team a tiny peek at:

  • Why this approach, what it’s for, when to use it
  • Introduction to what’s involved
  • A group exercise
  • Discussion, answers for your context

ask about pricing (based on # attending)

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