Testimonial Tests

Indi Young is a talented and engaging speaker who brings new ideas to the UX community. She encourages others to think deeply about innovative UX concepts that are put to the test in real time during...

Near the beginning of the talk, I made this note: "What she's saying is like allowing the other person to give an 'essay' answer instead of having 'multiple choice' answers in your head that they...

Indi Young's workshop really helped me distinguish the important differences between the more formal interview and a listening session. I now see the usefulness of a more organic style of really...

After reading Indi Young's book on Mental Models I was excited to meet her and learn more about the process of her interviewing techniques. Her in-depth analysis into empathy and how it relates to...

I REALLY enjoyed the workshop and was so happy to have the opportunity to spend a day with you. Wonderful to have some of my approach to research and listening validated but even better to hear how...

Indi led a workshop for 30 NYC UXPA members in October 2016. Indi's charisma and energy transcend the digital divide and she took extra care to connect with the audience one-on-one. Indi established...

I am grateful to Indi for offering her training at a price reachable for people who don't have US dollar salaries.

Indi's classes have been an inspiration and helped me both be a better researcher and a better person who understands humans around me more profoundly.

I really enjoyed the dynamics of the classes and the way you bring together people from some many countries who learn together as a knowledge-hungry team.

I highly recommend Indi Young's Advanced Training Series for current or future UX researchers.

The homework tasks were extremely helpful, and honestly I did not expect an online course to be this productive and skill-boosting.

I have really learned so much from Indi's courses.

This analysis method is very comprehensive and quite rigorous. It's a great foundation for research practice.

What started for me as a way to extend my research tools turned out to be a total life-turning experience.

While I knew I would gain knowledge that would help me understand my clients and their true needs, I had no idea how much her process has helped me in life (especially the listening course).

Unlike workshops that give only an introduction to a topic & theoretical examples, Indi's series makes you feel confident you are getting a deep level of training applicable in a professional setting.

Indi is great at reminding me what's important and how to work from the bottom up to synthesize problem space patterns instead of using my biases to fit things into categories from the top down.

What I loved about coaching with Indi was that she had the uncanny ability to pack insights into every minute of our coaching. Each session gave me an endless supply of things to work towards.

One of the hardest parts of research is selling how important it is. Indi’s emphasis on collaboration rather than persuasion helped us convey how the research would help them achieve their goals.

Indi takes the time to hear everyone out on my qualitative research team, clears up confusion, and makes a clear explanation of next steps.

Having everyone receive consistent training and expert behind the scenes coachint has been immensely helpful. It motivated folks because it was special to get some individualized coaching--job perk.

We're constantly in sprints and can't do deep problem space research. Indi helped me adapt our sprints to get in-depth answers in the solution space. Our clients are surprised and happy with results.

Indi's approach was very thorough, supportive and personable and her expert advice helped me feel confident that my first problem space research project was set up for success.

Tapping into her depth of experience on all things research and design strategy is always so insightful and continues to shape my research practices today.

Indi helped me show my clients that underlying thinking, emotions, and guiding principles are what matter most in enduring research.

I went to Indi for coaching on how to explain to my boss how problem space research can help in a large enterprise organization.

I engaged Indi at the onset of my first problem space research project to review the scoping. She was able to quickly understand the nuances and provide targeted recommendations to focus the study.

Thank you for guiding my team and I to deliver a great outcome for our client!

This is a great way to further your skills whether you are two years into your career or longer.

If you're truly interested in getting the most out of your research interviews, then this course is a must!

Try to make the live sessions if possible! Much more rewarding than listening to a recording.

Not only that, you will also learn what makes for a rich and useful listening session.

Tip: make sure you set about 3 hours aside each week for this (recording + HW).

What you'll learn is not only a valuable professional skill but also a life skill.

Very hands-on. You'll need mental stamina to get the most out of coursework but it's a valuable learning experience! Don't expect to sit back and absorb information.

I'm excited to use these new skills in my next applicable project.

You will learn how to divide the shapeless mass of an interview into purposefully formatted chunks, which enable you to have meaningful discussions about qualitative data.

Part 1: Concepts & Summaries break down people's thinking into it's core elements, allowing you to capture the full-depth of what people say.

Not only did Indi’s course on Part 1: Concepts & Summaries teach me a new method for coding transcripts, but also showed me how to be an overall better interviewer.

I found myself asking better questions, probing deeper, and listening more intently. I left the class a markedly better researcher than when I started.

You will learn how to get a deep understanding of people. This is something that probably nobody else has ever taught you.

It was so refreshing to learn something actually useful and new instead of going to a conference where you might find one thing you could maybe use.

Indi's training has transformed the way I think about patients and products I design for them. Thank you for sharing this wisdom, knowledge and experience!

Without a doubt, the skills from this training series improved my ability to turn my research into impactful insights that help organizations step into their audiences' shoes.

If you read Indi's books and want more, take this class.

The framework you will learn here is invaluable whether or not your end-goal is mental-models.