Upcoming events
21-Oct-21 online Keynote
Removing the Bias from Your Solutions
From mild harm to systemic harm, mismatched experiences are our fault. Here's how we convince people that deeper, slower understanding of people needs to be...
22-Oct-21 online Panel
Design and Power
Why do so many designers have expensive cars but seemingly little power? What does it take for designers and researchers to not only have a seat at the...
11-Nov-21 online Presentation
World Usability Day: Removing the Bias from Your Solutions
From mild harm to systemic harm, mismatched experiences are our fault. Here's how we convince people that deeper, slower understanding of people needs to be...
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Watch past talks
10-Sep-21 Flex Your UX (QRCA) Keynote
No Assumptions: Embracing Human Complexity through Purposes and Patterns
From mild harm to systemic harm, mismatched experiences are our fault. So how do we create solutions that embrace our complexity as people, and that respect...
7-May-21 From Business to Buttons Presentation
Paying Better Attention to the Problem
In tech culture, everyone is hell-bent on coming up with answers and solutions. We all assume we know what the person's problem is: make everyday life more...
17-Mar-21 Design Research 2021 Conference Keynote
People, Purposes, Patterns & Problem Space
How can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue...
Listen to other recordings
29-Sep-21 UX Podcast
Purpose and Thinking Styles with Indi Young
“All humans are fully human, with many ways of being in the world”. Rather than study the process or solution, we should be studying humans. Indi Young,...
13-Jul-21 Service Design Show
How to Bust the Myth of the Average User
There is a dangerous trap in the ways you use to capture the needs of the people you're designing for. Of course, you have constraints and need to make design...
15-Jun-21 Awkward Silences
The Average User Doesn't Exist with Indi Young
Join product strategy thought leader Indi Young for a live episode of Awkward Silences. In this episode, Indi will be chatting with Erin and JH about why...