Empathy is not about trying to solve the problem, but trying to understand the person. In your work to support people your team is designing for, it’s...

When we set out to create solutions for people, we often believe we know what the problem is and how to fix it. Or we believe we have a better idea than what...

Empathy is not about trying to solve the problem, but trying to understand the person. In your work, there are always problems, often in communication,...

In tech culture, everyone is hell-bent on coming up with answers and solutions. We all assume we know what the person's problem is: make everyday life more...