Events
17-Mar-21 online Keynote
People, Purposes, Patterns & Problem Space
How can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue...
5-May-21 online Workshop
Listening Deeply - Understand People Before Solving Problems
Empathy is not about trying to solve the problem, but trying to understand the person. In your work, there are always problems, often in communication,...
7-May-21 online Conference
Paying Better Attention to the Problem
In tech culture, everyone is hell-bent on coming up with answers and solutions. We all assume we know what the person's problem is: make everyday life more...
Watch past talks
7-Dec-20 HMRC Home Office Conference
People, Purposes, Patterns & Problem Space
How can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue...
3-Dec-20 UX Alliance Masterclass Conference Conference
Keynote: The Courage to Understand People Deeply
[Note: slide at minut 20 has typo ... the outer ring is "solution space"] When we set out to create solutions for people, we often believe we know what the...
16-Oct-20 IxDA SF Workshop
Listening Deeply - Understand People Before Solving Problems
Empathy is not about trying to solve the problem, but trying to understand the person. In your work to support people your team is designing for, it’s...
Listen to other recordings
16-Dec-20 UX Radio
Podcast episode chat with hosts Lara & Chris and Indi as the guest.
A chat about purpose, problem space, patterns, and thinking styles.
8-Oct-20 Orange County UX
Monthly Meeting: AMA with Indi Young
Join us for a chat with the warm and engaging Indi Young who may touch on cognitive empathy, listening deeply, mental model diagrams and investigating the...
18-Aug-20 We Get Real AF
A Session On Empathy, Cognitive Bias, & Listening in an Overstimulated World
Season 1 Episode 13: Indi is an independent qualitative data scientist who provides organizations solid data to guide product design strategy and spark...