21-Sep-21 online Conference
Using Opportunity Maps: People, Purpose, Patterns, & Problems
Product strategists must embrace two truths before they can shift to better design metrics: We often create the same average experience for an average user,...
21-Oct-21 online Keynote
Removing the Bias from Your Solutions
From mild harm to systemic harm, mismatched experiences are our fault. Here's how we convince people that deeper, slower understanding of people needs to be...
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7-May-21 From Business to Buttons Conference
Paying Better Attention to the Problem
In tech culture, everyone is hell-bent on coming up with answers and solutions. We all assume we know what the person's problem is: make everyday life more...
17-Mar-21 Design Research 2021 Conference Keynote
People, Purposes, Patterns & Problem Space
How can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue...
4-Feb-21 Push Conference 2021 Conference
Can we empower teams to perform pragmatic research that actually improves products?
A debate with Daniel Burka ... UX and Product
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15-Jun-21 Awkward Silences
The Average User Doesn't Exist with Indi Young
Join product strategy thought leader Indi Young for a live episode of Awkward Silences. In this episode, Indi will be chatting with Erin and JH about why...
26-Mar-21 Ladies that UX in English
Why do great solutions fail?
Product and service design teams rarely have the feeling of really making things better for people. They feel trapped in endless cycles. Leaders wonder why...