25-May-22 online Podcast
15-Sep-22 online Presentation
Meaningful Direction: Guiding Strategy through Intentional Listening
“Fail fast!” they say. Make a “minimum viable product.” “Aim for the middle of the curve.” Measure the success of the solution you are building by...
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21-Sep-21 WebExpo Prague Presentation
Using Opportunity Maps: People, Purpose, Patterns, & Problems
Product strategists must embrace two truths before they can shift to better design metrics: We often create the same average experience for an average user,...
10-Sep-21 Flex Your UX (QRCA) Keynote
No Assumptions: Embracing Human Complexity through Purposes and Patterns
From mild harm to systemic harm, mismatched experiences are our fault. So how do we create solutions that embrace our complexity as people, and that respect...
Listen to other recordings
14-May-22 Finding Our Way
Listening with Intent
In this episode, Jesse and Peter speak with their friend and former colleague Indi Young on the eve of the release of her forthcoming book, Time to Listen. The...
2-May-22 Product Quest
What are listening Sessions? With Indi Young
If you’ve heard or used the term mental models, that’s because of her work and the book she wrote with that title “Mental Models”. Indeed she pioneered...