Essays & Talks

Essays & Talks

OTHER RECORDINGS

PUBLISHED ARTICLES

Essays

Read more on Medium

How to Wield Empathy

This is what I mean by empathy. I tried thinking like Daren would think.

Aug 25, 2020 / Read More

Generating Focused Ideas Through Practical Empathy

Building awareness of cognitive bias, and solving for it with thinking styles and problem space research

Aug 24, 2020 / Read More

Remote Collaboration Tips

Time travel with me back to 2003, and discover the through-line.

Aug 24, 2020 / Read More

Whose Voice?

About those “well meaning” notifications …

Aug 24, 2020 / Read More

Research Tips

Questions I often hear during workshops that I teach

Aug 22, 2020 / Read More

Framing a Study

use a person’s purpose to frame problem space studies

Aug 14, 2020 / Read More

Eavesdropping

four exercises to practice your active listening skills

Aug 13, 2020 / Read More

Yes to Problem Space Research

organizations are starving for knowledge, and they think everything is fine

Aug 08, 2020 / Read More

The Lightning Quick Shortcut to Problem Space Research

speed it up by collaborating intensively

Aug 08, 2020 / Read More

Talks

Events archive . Watch more on Youtube

Closing Keynote: Paying Better Attention to the Problem

1-Mar-20 Design for Digital

Conference

Paying Better Attention to the Problem

1-Feb-20 Apex Webinar

Webinar

Paying Better Attention to the Problem

1-Dec-19 Rosenfeld Media: Advancing Research

Webinar

Other recordings

Podcast

18-Aug-20 online

A Session On Empathy, Cognitive Bias, & Listening in an Overstimulated World

Hosted by We Get Real AF

Podcast

5-Aug-20 online

Indi Young on problem-space research for cultural organizations

Hosted by Superhelpful

Talking to the museum folks about deep understanding

Podcast

17-Jun-20 online

Can Empathy Be Taught?

Hosted by UX Broadcast "Live With Lee"

Joe Sokhol and Lee had a conversation about empathy in the episode prior, so they bring Indi on to answer the question, "Can empathy be taught?"

Interview

10-Jun-20 online

Indi Young & Brian Sullivan Fireside Chat

Hosted by 24 Hours of UX

Published articles

When You Listen, What Are You Thinking

Nov-2019 – Design Management Institute dmi:Review “Innovative Thinking on Diversity & Inclusion,” Vol. 30, Issue 3, November 2019, page 22;

Product Strategy: Clinging to Assumptions

Jan-2016 – Interactions May-June 2016 XXIII.3, page 66;

Intelligence vs. Understanding

Sept-2008- Scroll Magazine, inaugural edition, September 2008

Launching Problem Space Research

Jan-2018 – Interactions Jan-Feb 2018 XXV.1, page 66;

Look at It Another Way

Sept-2008 – A List Apart, issue 267, September 09, 2008

Contributions

3 Ways to Select the Perfect Method for your Research Goal

Dec-2014 – UXmas – Advent Calendar for UX folk

UX Design for Startups – Foreword by Indi Young

Jan-2013 – UX Design for Startups by Marcin Treder;

The Squabble Over Personas

Dec-2013 – UXmas – Advent Calendar for UX folk;

The Cast of Personas

July-2012 – Johnny Holland

Comics

Developing valid personas

Created by Indi Young & Brad Colbow

This comic introduces the basics of creating behavioral audience segments. The examples shown in this comic are labeled as roles by accident, so ignore that. .

Mental Model Diagrams Cartoon

Created by Indi Young & Brad Colbow

Designers focus on the details of experiences–flow, layout, connection to other channels, tone of voice, etc. The goal is to be as “user-aware” as possible, yet there are different kinds of users. How can you support them more completely? For that matter, how can you support even one segment of users in a manner that aligns with their inner thinking?