newsletter #19 | 13-Dec-2016
For a few years, Christina Wodtke has been speaking and writing about using stories in your work. When she says “story,” she means stories with characters and a setting and conflict and resolution. She says stories that develop your concern for the character’s outcome are memorable. And she compares stories with a climax to a typical product decision-making process where the focus is on what can be created or fixed–not why.
newsletter #18 | 15-Nov-2016
Chances are that if you’re subscribed to this newsletter, you’re interested in techniques for understanding others–specifically in the context of supporting people in your work. Chances are you’ve heard what the U.S. president-elect has promised, and a notable part of it goes against the philosophy of understanding and supporting a variety of different people.
newsletter #17 | 18-Oct-2016
I’ve taught a few workshops on problem-space research, listening sessions, and developing & applying empathy lately. These workshops always have room for Q&A and discussion, and the brilliance and depth of the topics always impresses me. I thought I’d pass some of them along. Read More
newsletter #16 | 20-Sep-2016
I got involved in a Twitter discussion about how a writer defined “active listening” in a UX Booth article:
newsletter #15 | 16-Aug-2016
“We saw your cautions about demographics in personas versus deeper motivations that transcend the easily visible segment — and how Jobs to be Done similarly helps us focus on underlying motivations.” Weston Thompson
How do mental model diagrams compare to Jobs to be Done, or to Outcomes? Read More
newsletter #14 | 19-Jul-2016
On my latest client project, we experienced the typical madness around recruiting. The people we thought we set out to find didn’t define themselves the way we did, resulting in a mid-course correction. And then even with the new definition of whom we were seeking, the recruiting firm couldn’t find enough people. We had to step in and recruit for ourselves. Read More
newsletter #13 | 21-Jun-2016
When I help clients learn to conduct listening sessions, commonly people want an example of what it means to go deep. I will do a demo and several exercises. Sometimes this doesn’t quite illustrate what I mean, so I also do one-on-one coaching. Read More
newsletter #12 | 07-Jun-2016
Congratulations to Danny Spitzberg of Peak Agency and Ben Judy of Intuit, who each win a print copy of Mental Models.
I received 15 entries, most with good stories about understanding other people’s mental models and how it helped clarify what to design and what to leave off. Read More
newsletter #8 | 05-Apr-2016
I attended the Managing Experience Conference last week, where, for the first time ever, I heard from researchers who already believe in “going broader” in the scope of their studies. That felt awesome! Read More
newsletter #7 | 15-Mar-2016
Last week I asked the UX community to try re-writing persona descriptions without age, gender, ethnicity, or location. Since it was a 140 character tweet, a lot of discussion followed about what I meant, why I said it, and how it would actually work or not within each person’s team and organization. Read More