The organizers at UX Lausanne run a little conference I highly recommend. They have made my 23-May-2014 presentation, Practial Empathy, available. (38:05) Transcript below.
Jonathan Kahn is the organizer of the fabulous #dareconf (people skills for digital workers). This is episode 29 in his podcast series, exploring the book I’m writing, Practical Empathy, and its relationship to my earlier book, Mental Models…. Read More
The Illinois Institute of Technology (IIT) Design Research Conference organizers have posted a recording of my talk from Sep-2008, Mental Models: Sparking Creativity through Empathy.
“Intelligence is a poor cousin to understanding.” There is a vast difference between intelligence and understanding. Intelligence is the quantitative data you collect about your users. Understanding is the cognitive empathy you develop by listening to the purposes… Read More