getting active about empathy

(Newsletter #20) It’s one thing to say it, quite another to do it. You might agree that broader, deeper understanding of people will strengthen your product strategy and solutions. You might be open to the idea that diverse… Read More

stories have power

make your pitch, insight, or presentation memorable

Two people talking at another dining table at an event


Active listening is not simply about trying to recognize a person’s emotion.

Wish these were carrots growing, but instead there are cabbages, lettuce, and fennel

listening deeply

You can’t develop cognitive empathy just by looking