many pale green eggs in a carton

building rapport in a listening session

Participants experience various emotions as they begin a listening session with you

getting active about empathy

Get in touch with people–not to tell them your opinion, but to listen to theirs

stories have power

Make your pitch, insight, or presentation memorable

Two people talking at another dining table at an event


Active listening is not simply about trying to recognize a person’s emotion

Wish these were carrots growing, but instead there are cabbages, lettuce, and fennel

listening deeply

You can’t develop cognitive empathy just by looking