Edwin Rutsch curates a vast website that tracks the work being done with empathy across many fields, including education, sociology, psychology, family, business, etc. He interviews everyone he can find who is involved in shepherding concepts of empathy, and these are collected in the Culture of Empathy website. Here is the second chat I had with Edwin, covering the topic of empathy in business:
Conversation about Practical Empathy: For Creativity and Collaboration in Your Work (57 minutes)
I also chatted with Edwin while I was developing the book. That chat is posted on the page Edwin curated for Indi Young, or you can jump directly to the earlier video (71 minutes). This chat is interesting because we explore the differences between empathy vocabulary used in sociology and business.
I spent the 2014 UX Poland conference running around doing listening sessions with attendees about what concerns were on their minds at work, while simultaneously watching as many local presentations as I could. Then I did summaries and pattern-finding to see how well the conference material matched these concerns. There were some very strong matches! This presentation covers the themes I found. (Here is a follow-up interview about the research I did for my presentation.)
Jonathan Kahn is the organizer of the fabulous #dareconf (people skills for digital workers). This is episode 29 in his podcast series, exploring the book I’m writing, Practical Empathy, and its relationship to my earlier book, Mental Models. Here is Indi Young Podcast Interview: Practical Empathy (28 minutes)
Jeff Parks asks me to explain the most important parts of non-directed interviews. I cover scope, sensing your way forward, and explaining to your boss why this technique is important. (… and the joy of really connecting with another person.) I also explain what to place in the recruiting screener instead of the non-directed interview.
The Illinois Institute of Technology (IIT) Design Research Conference organizers have posted a recording of my talk from Sep-2008, Mental Models: Sparking Creativity through Empathy.
“Intelligence is a poor cousin to understanding.” There is a vast difference between intelligence and understanding. Intelligence is the quantitative data you collect about your users. Understanding is the cognitive empathy you develop by listening to the purposes and intentions of people you’d like to support. Experience design is no longer a thing you do as a solo designer. Here are two podcasts about these topics, hosted by Jeff Parks and posted on Boxes & Arrows podcast series pages. Roundtable Discussion (May 2008), Unpacking Stories to Serve People Better (Sep 2008)
I present an hour talk to internal designers at Google that explores how you never design for everyone. If you can focus on one or two behavioral audience segments, your support for people will be much more successful.
(This talk includes the example of money tracking.)