newsletter #29 | 17-Oct-2017

This newsletter will be short, because I live near the Santa Rosa, Sonoma & Napa fires. It has been an intense week. I tracked friends and family, volunteered at a local evacuation center, and made donations. I saw so many other members of my community doing the same. We had more physical donations (food, clothes, bedding, pet food) than families to take them! So, it becomes a problem of getting the items to the right places, and thence to the hands of those that lost their homes. Read More

newsletter #28 | 19-Sep-2017

“Doesn’t the problem space come first? Shouldn’t it appear on the left in your diagram?” Lots of people ask me this. Research in the problem space isn’t a part of any solution cycle, so no, it does not come first. In an industry filled with process cycles (there are even figure-eight cycles), it’s hard to reconcile this idea with conventional step-wise approaches. Read More

Dave Rael has been podcasting about software development since June 2015. In our chat, the key turning point was when he said, “algorithms are neutral.” I explained how they’re not, starting around eleven minutes in. Developer on Fire Podcast Episode 265 … just two transposed digits away from episode 256! (transcript coming soon) Transcript below Read More

This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and clarifies the differences between the problem space and the solution space. I introduce mental model diagrams, Read More

newsletter #27 | 15-Aug-2017

When I wrote my book Practical Empathy, I chose my vocabulary carefully. I was thinking of the many clients who got distracted by the words “feelings” and “emotion,” who got great laughs by turning a listening session into a Hollywood psychoanalysis session. “How does that make you feel?” (They were pretending to ask this of their customers, who were engineers trying to solve systems problems.) Read More

newsletter #26 | 18-Jul-2017

Ideas are sexy. You get attention and credit if you have good ideas; you and your organization gain success if your ideas really catch on. But there’s not a heck of a lot of focus on where great ideas come from. We just assume they will show up, leaping like a goddess from our foreheads. Consequently we focus all our resources and effort on perfecting these already-generated ideas. It’s time to mature your practice of creating ideas–the stuff that comes before an idea forms. Read More

newsletter #25  |  20-Jun-2017

Last week I apparently caused a short Denial of Service attack on my own website when I asked listeners at the Agile UX Virtual Conference to look at the problem/solution diagram on my website. Read More

The takeaway: Healthwise changed the vocabulary they use. The medical profession refrains from using the word “diet” because it is not medically advisable to restrict whole food groups or hop from plan to plan. But Healthwise finally sided with the humans who use that word all the time to refer to both a fad/fast thing and also their usual nutritional intake. Additionally Healthwise diversified the modules they created for three different audience types (thinking styles) trying to lose weight. Read More

newsletter #24  |  16-May-2017

Building rapport with participants takes some skill and concentration. Here’s an explanation to help you become aware of what it takes.

First, the foundation: There are two types of empathy that I focus on in exploring the problem space. (Do you remember them? Quick mental quiz … take a second. Remember?) Read More

newsletter #23  |  18-Apr-2017

When I give workshops or short talks about researching the problem space, there are three things that audiences have a hard time wrapping their minds around. Each audience is different, and they all don’t react to the same concept. But here are the three concepts that consistently generate the most thinking and questions:

In problem-space research:

  1. No users
  2. No note taking
  3. Not a part of a product cycle

Read More